Manager, Operations and Support

201 Portage Ave Winnipeg Manitoba,R3B 3K6

Supports the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Provides input to the market business development plan.
- Support the solution and implementation of addressing client concerns and escalations, as required.
- Performs risk assessments and monitoring to ensure there are no breaches in compliance.
- Makes recommendations to management about risk and regulatory requirements and compliance.
- Recommends and implements solutions based on analysis of issues and implications for the business and the client.
- Assists in the development of strategic plans.
- Identifies emerging issues and trends to inform decision-making.
- Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
- Helps determine business priorities and best sequence for execution of business/group strategy.
- Conducts independent analysis and assessment to resolve strategic issues.
- Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.
- Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
- Builds effective relationships with internal/external stakeholders.
- Ensures alignment between stakeholders.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
- Monitors and tracks performance and addresses any issues.
- Designs and produces regular and ad-hoc reports, and dashboards.
- Ensures the effective implementation of Bank initiatives and programs.
- Models a mindset for continuous improvement and champions alternatives.
- Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
- Prepares documentation of compliance monitoring and risk assessments, and findings to management as per guidelines.
- Executes administrative reviews and filings according to Bank policies and procedures.
- Ensures Branch organization and delegation templates are in place and up to date.
- Monitors daily transactions, monthly transactions, and reports in accordance with regulatory guidelines and internal policies.
- Supervises cash and securities related responsibilities (cheque and securities deposits, cheque issuance, vault, box count, etc.) and operational compliance in the branch.
- Oversees maintenance of Policies and Procedures Manual as required by internal and external changes.
- Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
- Monitors operational controls to identify any deficiencies and supports the initiation of appropriate corrective actions to ensure controls are adequate.
- Identifies and analyzes factors which may affect risk mitigation within the market and compliance with applicable regulatory requirements
- Monitors to ensures Branch adherence to internal/external Compliance regulations and requirements
- Provides input into the planning and implementation of operational programs.
- Executes work to deliver timely, accurate, and efficient service.
- Supports the Trainee mentorship and supervises performance during and subsequent to their 18-month training period.
- Leads/participates in the design, implementation and management of core business/group processes.
- Develops and manages a business/group program.
- Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
- Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
- Performs various operational act