Manager, Operational Crisis Support Services

Manager, Operational Crisis Support Services Apply for the Manager, Operational Crisis Support Services role at Shared Health-Soins Communs Requisition ID: 393219Posting End Date: December 12, 2025City: WinnipegEmployer: Klinic Community HealthDepartment / Unit: Crisis ProgramPosting Category: ClinicalUnion: ExemptFTE: 1.0Anticipated Shift: Days; Evenings; WeekendsDaily Hours Worked: 8Annual Base Hours: 2080Position Summary: Reporting to the Executive Director, the Manager, Operational Crisis Support Services is responsible for supporting the maintenance and operations of Crisis Services, records management systems, providing system support and reporting, and reviewing and ensuring processes and procedures are effectively administered and developed. The Manager, Operational Crisis Support Services supervises a team of support staff and provides leadership in overall records management, including responsibility for training and development of electronic client records, the Crisis program phone system (e.g. Gazelle), and ensuring appropriate access and usage. Responsible for the development, implementation, management, and identifying improvement opportunities for the Crisis schedule, including scheduling software such as Humanity. As a member of the leadership team, the Manager, Operational Crisis Support Services is responsible for working collaboratively with peers and promoting positive working relationships with other Klinic programs. Key Responsibilities Coordinates all project management activities for Crisis Program projects and provides subject matter expertise on allocated projects Applies a change management framework where appropriate, to improve outcomes in Crisis Program projects/initiatives Provides daily operational support to the Clinical Crisis Support Services Manager, Crisis Program Clinical Supervisors, and Crisis Program Coordinators to provide Crisis Program staff and volunteers with the required systems, processes, and software platforms Manages timelines based on Crisis Program specific timeframes Supports the preparation of reports in collaboration with the Research and Program Evaluation Analyst, the Crisis Program Manager, and the Quality Assurance Coordinator Supports the development of Crisis Program funding applications and proposals Informs leadership on program implementation, project progression and resourcing needs Builds recommendations and adjusts projects as needed to meet KPIs as defined in the organization’s strategic plan Identifies and analyses discrepancies and errors across defined responsibilities. Corrects errors and follows up on issues Establishes strong relationships with funders and partners and acts as their point of contact where appropriate Schedules and participates in regular internal and external project meetings as required Reports potential project and system issues Identifies project risks, develops risk mitigation strategies and reports to leadership on the progress of these mitigation strategies Oversees and manages the Crisis Services client record keeping system Leads the development, implementation, and management of the Crisis schedule, including scheduling software such as Humanity Education and Experience Undergraduate degree in a health or social services related field. Certificate in Health Care Administration or post‑secondary training in a related field. Preference for certification in project management. 5 years' experience in healthcare administration in a clinical setting. Coursework or training in privacy and related legislation is an asset. Experience with and commitment to Reconciliation, and to dismantling racism and oppression within policies, procedures and practices. Please note that an equivalent combination of education and experience may be considered. Applicants are required to explain in their cover letter how their education and experience meet the required qualifications. START DATE: Date of HireHOURS OF WORK: Monday to Friday, scheduling flexibility may be required including evening, night and weekend work, limited travel and periodic on‑call rotation.SALARY RANGE: $58,000.00 to $77,000.00 annually (under review) #J-18808-Ljbffr