Operations Officer

4 days ago

Toronto, Canada Robertson and Company Full time

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Operations Officer to join our client.

Contract Dates: 5 months with potential to extend or convert
Pay Rate: $22 per hour
Business Hours: Monday to Friday (Hybrid)

Job Responsibilities:

- Positively contribute to the overall customer experience and loyalty index in each interaction
- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
- Create and/or recognize exceptional customer service through established programs
- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
- Complete assigned tasks accurately & within established standards
- Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary
- Be knowledgeable and comply with Bank Codes of Conduct

Experience & Qualification Requirements:

- Operations experience
- Previous work with SLAs - meeting expectations
- Ability to adhere to strict deadlines and handle high volumes of work - a STRONG MUST for this role, high volume work
- Sound knowledge of Microsoft Office, proficiency in Excel
- Ability to adapt to changing policies and procedures and ability to work independently, as well as part of a team
- Attention to detail and interpersonal skills - Self-motivated and goal-oriented

Personal Attributes:

- Excellent verbal and communication skills
- Excellent organizational and time management skills
- Excellent quantitative and analytical skills, excellent attention to detail

**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**

**How to Apply**: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

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