Freight Forwarder Customer Service Specialist

2 days ago


Brampton, Canada Locher Evers International Full time

**Job Overview**

**Responsibilities**
- Coordinate shipment planning and execution from origin to destination, ensuring accuracy of documentation and compliance with operational and customer requirements.
- Track and monitor shipments on a daily basis, proactively providing status updates and resolving delays or service issues in a timely manner.
- Respond promptly and professionally to customer inquiries, providing accurate information on rates, transit times, routing options, and service levels.
- Build and maintain strong relationships with existing clients while supporting new customer onboarding and business development initiatives.
- Collaborate closely with operations, documentation, and sales teams to ensure smooth shipment processing and high levels of customer satisfaction.
- Review, verify, and approve MBL and HBL drafts to ensure accuracy and compliance with carrier and customer requirements.
- Prepare weekly shipment reports, and other regular or ad-hoc reports as requested.

**Qualifications**
- Previous experience in logistics, freight forwarding, or supply chain management is preferred.
- Strong verbal and written communication skills with a customer-first, problem-solving mindset.
- Proficiency in Microsoft Office (Excel, Word, Outlook); experience with CargoWise is a plus.
- Highly detail-oriented, well-organized, and able to manage multiple shipments and priorities in a fast-paced environment.
- Ability to work independently as well as collaboratively within a team.
- Strong time-management skills with the ability to meet deadlines and handle urgent requests.
- Knowledge of international shipping terms, Incoterms, and basic documentation processes is an advantage.

Pay: $50,000.00-$55,000.00 per year

**Experience**:

- International Freight Forwarding: 2 years (required)

Work Location: In person


  • Pricing Specialist

    4 days ago


    Brampton, Canada Yusen Logistics (Canada) Inc. Full time

    **CONNECTED. COMMITTED. CREATIVE.** When you join our elite team, you’ll have the opportunity to do inspiring work that makes a positive difference while being rewarded with an excellent salary, superior group insurance, a matching pension plan, great perks, a pleasant culture, true work/life balance and the opportunity to help transform and grow the...

  • Pricing Specialist

    2 weeks ago


    Brampton, Canada Yusen Logistics (Canada) Inc. Full time

    **CONNECTED. COMMITTED. CREATIVE.** When you join our elite team, you’ll have the opportunity to do inspiring work that makes a positive difference while being rewarded with an excellent salary, superior group insurance, a matching pension plan, great perks, a pleasant culture, true work/life balance and the opportunity to help transform and grow the...

  • Customs Coordinator

    5 days ago


    Brampton, Canada Yusen Logistics (Canada) Inc. Full time

    **CONNECTED. COMMITTED. CREATIVE.** When you join our elite team, you’ll have the opportunity to do inspiring work that makes a positive difference while being rewarded with an excellent salary, superior group insurance, a matching pension plan, great perks, a pleasant culture, true work/life balance and the opportunity to help transform and grow the...


  • Brampton, Canada Tamarack Freight Ltd. Full time

    We are currently seeking an individual who has 2 years of experience as a Transportation Customs Specialist to join our team! This person will act as the primary contact person for all customs-related issues and be responsible for completing ACE & ACI manifests through border connect and through the Freight Management System, working in the government...


  • Brampton, Canada DBG TRUCKING Full time

    Sales Co-ordinator Responsibilities: To offer expertise in freight forwarding to internal and external clients. Establish and develop relationships with clients, as well as optimize customer service. - Ensure client satisfaction and maintain relationships with clients (i.e. key accounts and new clients). - Optimize customer service through quick, efficient,...


  • Brampton, Canada Locher Evers International Inc., an EFL Global Company Full time

    Join our team!! Locher Evers International (“LEI”), an EFL Group Company, industry leading and highly regarded freight forwarder, is growing rapidly! LEI has an immediate opening in our Brampton Office in Ontario for a full time **Customer Solutions Specialist, Ocean Import.** LEI offers a competitive compensation package that includes company paid...


  • Brampton, Canada DBG TRUCKING Full time

    We have created a Freight Forwarding Division to handle new outside business opportunities and require a **Sales person** to lead the effort to build new business working hand and hand with the Operations team in the business supported with Network partners all over the world. You will ideally have **5 - 10 years** in **Freight sales** experience. -...

  • Freight Supervisor

    5 days ago


    Brampton, Canada TWINS LOGISTICS SERVICES Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years - or equivalent experience - ** Work setting**: - Freight forwarding - ** Tasks**: - Co-ordinate activities with other work units or departments - Resolve work problems, provide technical advice and...


  • Brampton, Canada Dormez-Vous Full time

    **In this role you will**: - Be responsible for driving technical and operational improvements across outbound, inbound and reverse logistics journeys - Work with TMS for Ocean, Air, and Truck freight - You will act as a mentor and reliable team member within the growing department, providing direction and ensuring compliance on best practices, latest...

  • Logistics Specialist

    2 weeks ago


    Brampton, Canada Victaulic Full time

    **Job Title**: Logistics Specialist **Location**: Brampton, ON **(On-site)** About the Role**: As a **Logistics Specialist** within Victaulic's Corporate Supply Chain, you will play a crucial role in supporting our global logistics operations. You will be responsible for coordinating shipments, analyzing transportation data, and optimizing our supply chain...