Information Technology

1 week ago

Langley, Canada CKF Inc. Full time

CKF Inc. has five manufacturing facilities located across Canada with a total workforce in excess of 700 employees. Our operations produce foam, plastic and molded pulp products including disposable tableware, egg cartons, four-cup carriers, display containers, and a wide variety of other products for the food service industry.

We have an exciting opportunity available for an IT Application Support Analyst. This is a full time position working with a dynamic team which provides support for day-to-day operations to all our locations in Canada and the US.

You will have the opportunity to grow and learn in a culture that encourages your development. We support an inclusive environment that values diverse talent, backgrounds, and experiences.

**Responsibilities**:

- Recognize and identify potential areas where existing business policies and procedures require change, or where new ones need to be developed, and make recommendations
- Perform project and operational tasks with good overall quality, while being able to prioritize work to meet deadlines
- Maintain relationships with business partners and system users
- Support customer reporting requests

**Skills, Capabilities and Experience**:

- Must possess a University degree or diploma in a computer related discipline
- Five years’ experience in programming and client facing support roles
- Have an understanding and experience utilizing best practice information technology incident and request management processes is required
- Ability to work independently while collaborating within a small team
- Excellent troubleshooting, analytical and problem solving abilities
- Ability to communicate ideas in both technical and user-friendly language
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Excellent listening and interpersonal skills and proven ability to work with all levels of management and staff
- Flexibility to work outside of normal business hours at times, and to support customers in other time zones.
- Ability to travel to multiple locations across Canada and the US as required
- Experience and knowledge supporting technologies or processes such as:
SQL, data retrieval and analysis;.
ERP systems (Epicor and/or Aptean)

Crystal Reports; SSRS
ITIL Foundations training;
Project execution and implementation.

Business intelligence & analytics, data management
- CKF Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. _
- We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise Human Resources of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- On call

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