Customer Service Representative

6 days ago

Woodstock, Canada Nicol Insurance Inc. Full time

Are you looking for a career in a stable industry? Want to work for a strong and rapidly growing company? Does the idea of working in a family based business where people and relationships come first appeal to you?

If your answers is yes we want to meet you

We are looking to add to out team in our growing commercial insurance department.

What does an ideal **Customer Service support **look like?

There is no mold you must fit into to be successful in the role, however some of the key attributes that lead to job satisfaction and feeling fulfilled are;
- A strong communicator who enjoys human interaction as well as communicating through technology
- A multi tasker who enjoys solving problems through critical thinking
- Detail oriented
- Able to work with others to achieve a collective goal
- Someone with a curious mind who is interested in learning about clients and their business’
- Ability to stay calm in challenging and/or stressful situations

**Responsibilities Include**:

- Day to day handling of clients needs, while building and maintaining strong rapport and relationships
- Critical thinking, asking questions to help uncover needs of clients
- Working directly with a member of our sales team to fully service clients
- Properly documenting files, staying on top of upcoming renewals and important dates
- Help clients manage claim situations
- Communicate with Insurance company underwriter on client renewals, policy changes, etc.

**Our Vision** - is to be an industry leader as both a community and client-centric business. We will support those that help us succeed and work towards creating stability and trust with every decision we make.

**Our Mission** - is to make our clients insurance needs easy to manage. Staying on the cutting edge of technology and giving them the option to do business when and how they choose will make this possible. We will also prove our value and build trust by exceeding service expectations and showing our clients they are always being treated truthfully and fairly.

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Company events
- Extended health care
- Paid time off
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: In person

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