Operations Officer I

2 weeks ago

Montréal QC, Canada Robertson and Company Full time

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Bilingual Operations Officer to join our client.

Contract Dates: 12 months with potential to extend or convert
Pay Rate: $26 per hour
Business Hours: Monday to Friday (Onsite)

Job Responsibilities:

- Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
- Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity

Experience & Qualification Requirements:

- Bilingual - French/English required
- Basic computer skills - Microsoft (word, PowerPoint, excel is very important)
- Ability to adhere to strict deadlines and handle high volumes of work - Understanding SLAs and due dates
- Ability to adapt to changing policies and procedures
- Ability to work independently, as well as part of a team
- Previous Banking experience (credit/debit transactional knowledge -need to know how to analyze transactions)

Personal Attributes:

- Attention to detail
- Critical thinking skills and Strong Problem-Solving Skills and Multitasking skills
- Excellent organizational and time management skills
- Excellent verbal and written communication skills, attention to detail, and excellent interpersonal skills

**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**

**How to Apply**: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

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