Spray Foam Technical Support Specialist

Looking for the next phase in your spray foam career? Shunda Polyurethane Ltd. is an industry-leading spray polyurethane foam manufacturing company, and we are looking for a knowledgeable and experienced Spray Foam Technical Support Specialist to join our team to keep up with the increasing demand

**CANDIDATES WILL UNDERGO A PRACTICAL EVALUATION IN ADDITION TO THE INTERVIEW**

**MUST HAVE**
- **10+ YEARS OF COMBINED SPRAYER AND EQUIPMENT MAINTENANCE EXPERIENCE, OF WHICH A MINIMUM OF 5 YEARS MUST BE AS A SPRAYER**:

- **ENGLISH, VERBAL AND WRITTEN**:

- **FRENCH (NICE TO HAVE)**:

- **G DRIVER’S LICENSE AND ABILITY TO COMMUTE DAILY (WORKING IN HEAD OFFICE)**:

- **TRAVEL AS REQUIRED**

**MAJOR DUTIES AND RESPONSIBILITIES**:
**Technical Assistance**:

- Perform site inspections when required and create reports accordingly.

**Problem Solving**:

- Analyze and diagnose technical issues reported by customers or contractors and provide effective solutions to address problems.
- Collaborate with cross-functional teams to resolve complex technical challenges and escalate issues as needed.

**Product Knowledge**:

- Maintain an in-depth understanding of the company's spray foam insulation products, their specifications, limitations, and performance characteristics.
- Spray foam related equipment maintenance and repair.
- Stay updated on industry trends, advancements, and best practices related to spray foam insulation technology.
- Ability to build spray foam systems.

**Documentation**:

- Create and update technical documentation, including manuals, guides, and FAQs, to assist customers and contractors in using and troubleshooting products effectively.

**Training and Education**:

- Develop and conduct training programs for customers, contractors, and internal teams to enhance their understanding of product usage, safety protocols, and installation techniques.
- Participate in workshops, seminars, and trade shows to share technical knowledge and promote the company's products.

**Quality Assurance**:

- Collaborate with quality control teams to monitor product performance in the field and provide feedback for product improvement.
- Collect and analyze data related to product performance and customer feedback to identify areas of improvement.

**Customer Relationship Management**:

- Build and maintain strong relationships with customers and contractors, serving as a reliable technical resource and building trust in the company's products and support services.

**Safety Compliance**:

- Ensure that all technical recommendations and assistance provided align with industry safety standards and regulations.

At Shunda Polyurethane Ltd., we offer the following to make sure you have a rewarding and enjoyable experience:

- Competitive salary
- Company-paid benefits package for all eligible full-time employees (including medical and vision)
- Work-life balance
- Career advancement/growth opportunities
- Year-round company events
- Learning and development opportunities
- Casual dress

Pay: $70,000.00-$95,000.00 per year

**Benefits**:

- Extended health care
- On-site parking
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Can you use MS word, Excel, and outlook fluently?

**Experience**:

- Equipment Troubleshooting and Maintenance: 5 years (required)
- Hands on Spray Foam: 5 years (required)

**Language**:

- English (required)
- French (preferred)

Licence/Certification:

- Class G Licence (required)

Work Location: In person