End User Support Analyst

4 hours ago


Richmond, Canada Graymont Full time

**Job Brief**:
Graymont is hiring an End User Support Analyst to join our global team of highly skilled technicians to provide prompt remote and on-site technical service on a company-wide level.

Canada - Hybrid - Richmond, BC

**DUTIES AND RESPONSIBILITIES**:

- Configure, deploy, and support desktops, laptops and peripherals including network printers.
- Provide end-user support with a multitude of different software.
- Investigate, prioritize, diagnose, document and resolve routine software and hardware issues.
- Utilize trouble ticketing system (ServiceNow) to create, track and resolve support issues.
- Meet required response, service, and resolution times with consistency.
- Produce technical documentation.
- Understand the foundation of architecture, hardware, and software used by the organization.
- Travel to various locations in Canada and US (25% travel requirement).
- Flexibility in scheduling.

**QUALIFICATIONS**:

- College degree in related field or the equivalent combination of education and experience.
- Minimum of 5 years in multi-faceted support roles.
- Strong knowledge of Windows 7 and Windows 10.
- Sound knowledge of Office365 and Office 2016/2019.
- Good knowledge of Active Directory management and virus control software.
- Understanding of firewalls/routers/switches.
- Experience working with a ticketing system such as ServiceNow.
- Excellent customer service orientation and the ability to communicate technical information clearly and effectively with end-users of various technical skill levels.
- Ability to handle multiple priorities with concurrent deadlines and to function under fast paced conditions.
- Strong analytical skills that will allow interpretation of user needs into practical solutions within Graymont standards.
- Valid driver license is mandatory.
- French writing/speaking is an asset.



  • Richmond, Canada Graymont Full time

    **Job Introduction**: Canada - Hybrid - Richmond, BC **Salary: $65,000 - 75,000 depending on experience** **DUTIES AND RESPONSIBILITIES**: - Configure, deploy, and support desktops, laptops and peripherals including network printers. - Provide end-user support with a multitude of different software. - Investigate, prioritize, diagnose, document and...


  • Richmond, Canada Esikidz Enterprises Inc. Full time

    Education: College/CEGEP - Experience: Experience an asset - Computer programming/programmer, general - Computer science - or equivalent experience **Work setting**: - Computer hardware or software retailer/wholesaler - General office - Office building **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to...

  • End User Support

    2 weeks ago


    Richmond Hill, Canada Compugen Inc Full time

    **Job Title** - End User Support - Short Contract **Vacancy No** - VN6771 **Work Location** - Richmond Hill, ON **Base Pay Range** - To be discussed during the recruitment process **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire,...


  • Richmond, Canada Jetview Electronics Ltd. Full time

    Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Tasks**: - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and...


  • Richmond Hill, Canada THE NORTHGATE TRADING INC. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems...


  • Richmond Hill, Canada THE NORTHGATE TRADING INC. Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and...

  • Analyst, IT Support

    1 week ago


    Richmond, Canada Dormez-Vous Full time

    **In this role you will**: - Coordinate and collaborate with System Administrators, IT team members, project teams, information system teams, business units, to ensure availability and reliability of corporate information systems, and networked equipment to meet business needs - Ensure all networked systems are proactively supported, managed and maintained...


  • Richmond, Canada Ignite Technical Resources. Full time

    **Application Support Analyst **- Permanent position in Richmond (Remote): On behalf of our client in **Richmond,** **Ignite Technical Resources** is looking for an **Application Support Analyst **with our client ** **for a **permanent opportunity**. **Role Description**: **Responsibilities**: - Quickly respond to issues or high-priority requests and...

  • IT Support Analyst

    2 weeks ago


    Richmond, Canada bioLytical Full time

    The IT Support Analyst will serve as a resource to employees and will work collaboratively to provide exceptional customer service and IT documentation, reporting, and desk side support. **_This position is on-site at our Richmond headquarters._** **HOW YOU WILL CONTRIBUTE** - Assist with the build and maintenance of key performance indicator dashboards for...

  • Functional Analyst

    2 weeks ago


    Richmond, Canada City of Richmond Full time

    Overview Reporting to the Program Manager, Marketing, this position provides procedural and business process support for the Parks, Recreation and Culture Division’s application processes. The Functional Analyst is the primary “advanced user” for the Division’s multiple applications providing process leadership, support and training. Examples of key...