Chief Broking Officer, Construction

**Who We Are**:
**The Role**:
**Essential Duties and Responsibilities**:

- Demonstrate the highest level of integrity, ethical behavior, and professionalism; leads by example
- Define success and direct team broking activity to achieve the optimal outcomes for clients/prospects; ensure a go-to-market strategy is in place for each broking engagement
- Accountable for achieving portfolio and team KPI’s including growth, retention, and margin objectives. Drive and support prospect sales efforts, expand existing client relationships throughcross-sell and up-sell initiatives, ensure distinctive client value is delivered through all placement and facets of service engagement
- Ensure the team’s development of creative solutions at the client level to effectively address difficult placement scenarios; own the process and drive outcomes to enhance customer satisfaction around key deliverables; challenge conventions, value diverse and critical thought, and objectively evaluate alternative paths to success
- Lead the sales efforts of the team through the promotion of best practices, achievement of productivity and efficiency gains, and alignment with the organization’s business strategy
- Cultivate strong, productive, trustful, and resilient multi-level relationships with carrier and wholesale partners and NFP local office teams
- Demonstrate exceptional negotiation skills - possess an awareness of different personality types and ability to adjust approach to effectively drive the optimal outcome; capable of interacting with all audiences within client, carrier, wholesale, vendor, and specialty organizations; effectively lead team members in difficult scenarios and collaborates effectively with other leaders
- Working knowledge of client needs across the portfolio and the effective deployment of client-facing resources and technology to successfully impact the client’s service experience, solidifying our position as an industry-leading broker
- Ensure team members are executing on NFP’s broking strategies, including strategic carriers, panels, and preferred wholesaler utilization
- Provide leadership oversight and ensure the accuracy of client and policy information in NFP’s Epic agency management system
- Ensure the team effectively introduces and deploys data and analytics to provide meaningful program insight for clients and the broking team
- Develop and ensure the deployment of differentiated client services through a thoughtful and sound execution of the client stewardship process that enhances the quality of client relationships
- Ensure new technological resources are showcased and appropriately introduced to defined customers
- Effectively set expectations and ensure the execution of client engagement and stewardship across the portfolio that supports client institutionalization, while ensuring that internal service teams and carrier partners engage in a manner that reinforces a value-based relationship
- Engage Subject Matter Experts to support client business development and retention
- Support the recruitment and acquisition of talent that aligns with current and future organizational requirements; support the development of high-potential talent utilizing annual development planning, providing challenging assignments, project work, mentoring, coaching, and exposure to a variety of individuals and teams
- Set challenging and achievable team and individual objectives. Demonstrate effective and motivational performance management techniques to develop the team; sets professional standards and core competencies, while ensuring the team is trained and supported to achieve and exceed those standards
- Effectively engage colleagues and provide objective performance feedback through interim and annual performance reviews.
- Actively drive the implementation and usage of new systems and processes that improve margin and efficiency
- Demonstrate active succession planning through market mapping and the movement of high-potential talent through the business
- Improve the diversity profile of the practice and focus on tangible actions to drive the Diversity & Inclusion mission in the business
- Ensure adherence to compliance requirements
- Accountable for the introduction, utilization, and deployment of customer-facing data and internal analytics; ensure the team utilization of analytics to differentiate and drive favorable market outcomes in the placement of new and renewal business
- Ensure team continues to develop and maintain thorough knowledge of insurance marketplace, products, and services
- Continual revisit, in conjunction with other construction leaders, Standard Operating Procedures (SOP) and Key Performance Indicators (KPIs)

**Knowledge, Skills, and/or Abilities**:

- Significant business insight in operational management of developing and mentoring a team; proven track record of achieving KPIs
- Excellent leadership and portfolio management skills
- Excellent written and verbal communicat