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Technical Support Analyst

3 weeks ago

Mississauga, Canada YORK1 Full time

**Reports To**: Manager, Information Technology

**Position Overview**
The Technical Support Analyst is responsible for front-line IT support, answering support tickets, and assisting with technical issues. In-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues on-site and via remote access are required.

**Key Functions & Duties**
Responsibilities of this position include, but are not limited to:

- Responding to technical support tickets.
- Talking directly to the employee to determine the nature of the technical issue.
- Connecting to the computer system via remote access.
- Identifying the nature of the hardware, software, or networking issue.
- Installing new hardware systems, software upgrades, or networking cables.
- Fixing any software or hardware issues.
- Providing minor technical or operational training.
- Completing IT support logs.
- Travelling to sites to provide support.
- Being on-call outside of office hours on a rotating schedule.

**Required Education, Experience & Abilities**:

- Degree in information technology or computer science an asset.
- 3 years of work experience as an IT or desktop support technician.
- Familiarity with networking systems and protocols.
- Knowledge of remote desktop support systems, including TeamViewer.
- In-depth knowledge of computer hardware systems, routers, and peripherals.
- Knowledge of operating systems, office software, enterprise software, and server systems.
- Excellent problem-solving skills.
- Good interpersonal and communication skills.
- Azure and Office 365 Management.
- SharePoint Administration an asset.
- Cisco Meraki experience an asset.

**Why work with YORK1?**
Our employees are essential in helping us achieve our mission of providing exceptional service and innovative solutions through our infrastructure and environmental services to some of Ontario's largest commercial and residential projects. They are the foundation of our success and represent our greatest strength. We focus on investing in our employees through career development and are building a culture of success that you can be a part of.

YORK1 supports diversity, equity, and a workplace free from harassment and discrimination. We are committed to an inclusive, barrier-free recruitment and selection process and workplace. If you are contacted to participate in the recruitment, selection, and assessment process, please advise the interview coordinator of any accommodations needed to any materials or processes used to ensure you have access to a fair and equitable process. We thank everyone who applies; however, only the most qualified applicants will be contacted.