Print Production Coordinator/customer Service Representative

2 weeks ago

Thunder Bay, Canada Lowerys Limited Full time

**Job Overview**:
**Skills**:

- Strong attention to detail and high level of accuracy
- Ability to follow instructions and work in a fast-paced environment
- Excellent time management skills to meet deadlines
- Basic math skills for measurements and calculations
- Effective communication skills to collaborate with team members
- Strong Customer Service skills
- Quoting Print Jobs and ensuring all cost have been captured
- Creating Work Order with all job specifications, making sure that all necessary information is on hand
- Scheduling to ensure requirements and timelines are met
- Use of CRM software to track orders and customer accounts
- Maintain good housekeeping and clean work areas
- Report all quality issues and production waste to Production Manager
- Perform other duties as required by Production Manager
- Follow all company policies and procedures
- Assist in all stages of print production, including printing and finishing.
- Manage inventory of printing supplies and materials, replenishing as needed.
- Assist with packaging of printed materials as required
- Invoicing Print jobs when finished
- Utilize effective communication and problem-solving skills to ensure customer satisfaction

**Requirements**:

- High School diploma or equivalent
- Must have exceptional customer service skills and related experience.
- Excellent verbal and written communication skills
- Proficient in data entry and navigating computer systems
- Experience working in a printing production environment preferred
- Familiarity with printing techniques, printing equipment, and materials is a plus, training will be provided
- Comfortable in noisy conditions
- Must work well in a team environment and independently
- Ability to be on feet up to 8 hours per shift and lift up to 50 lb

**Please answer the following questions briefly and include them with your Cover Letter.**

1. Why are you interested in the Print Production Coordinator / Customer Service Representative role, and why do you believe you’re a strong fit??
2. Briefly describe your experience handling print projects or supporting customers in a deadline-driven environment.
3. Describe a time you solved a problem for a customer or production team. What was the situation and outcome?
4. How do you ensure accuracy and quality when reviewing print files or entering job specifications?
5. What tools, software, or methods do you use to stay organized and ensure quality in your work?

**Only applicants who submit a Cover Letter will be considered.**

Pay: From $20.00 per hour

**Education**:

- Secondary School (required)

**Language**:

- Strong understanding of the English language (required)

Work Location: In person

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