Call Center Customer Service Assistant

3 days ago

Halifax, Canada Signal Crew Comms Full time

**Job Title**: Call Center Customer Service Assistant

**Location**: Halifax, NS

**Department**: Customer Service

**Reports To**: Call Center Supervisor/Manager

**Job Type**: Full-time

**Job Summary**:
**Key Responsibilities**:
**Customer Interaction**:
Handle inbound and outbound calls in a professional manner.
Respond to customer inquiries promptly and accurately.
Provide detailed information about products, services, and policies.
Maintain a positive and empathetic attitude towards customers at all times.

**Issue Resolution**:
Identify and assess customers' needs to achieve satisfaction.
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
Escalate unresolved issues to the appropriate internal teams as needed.

**Data Management**:
Accurately record all customer interactions, transactions, comments, and complaints in the company's CRM system.
Maintain and update customer information as necessary.

**Product Knowledge**:
Stay updated on product knowledge and company policies to provide accurate information to customers.
Participate in training and development sessions to improve service quality.

**Qualifications**:
High school diploma or equivalent required; college degree preferred.
Excellent communication and interpersonal skills.
Strong problem-solving skills and attention to detail.
Ability to multitask, prioritize, and manage time effectively.

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