Student Accounts and Registration Assistant

Job Details

Description

Reporting to the Registrar and Student Accounts/Financial Aid Advisor, Vancouver Campus, the Student Accounts and Registration Assistant is a key member of the student services and financial leadership team. The assistant works closely with the University administration to promote a service-oriented student life cycle.

The Student Accounts and Registration Assistant ensures exceptional business processes in relation to the efficient operation of student accounts, disbursement processing, student billing, transcript requests, confirmation of enrollments, and related functions of the University.

**Education/Experience**:

- Previous experience in office administration or customer support
- Bachelor’s Degree required
- Quick to learn and absorb new technical systems/platforms (i.e. internal websites, software, online management systems)
- Proficient with Microsoft Office products (Excel, PowerPoint, Outlook, etc.)
- Strong skills in written/verbal communication
- Detail-oriented and organized
- Must be punctual, and reliable

**Certifications/Licenses**: N/A

**K/S/A**
- Quick to learn and absorb new technical systems/platforms (i.e. internal websites, software, online management systems)
- Detail-oriented and organized
- Must be organized, punctual, and reliable
- Ability to consistently identify opportunities for improvement and make recommendations based on observations
- Strong demonstration of alignment with Adler’s social justice mission and vision
- Strong critical thinking, problem-solving and visioning acumen
- Ability to proactively identify challenges and barriers to stated objective and employ assistance in addressing these
- Strong collaboration acumen and abilities
- Demonstration of Emotional Intelligence and professional maturity
- Proficient and functional knowledge of MS Office (Word, Excel, Powerpoint, and Outlook)
- Strong research acumen and abilities
- Strong communication acumen including written, oral, and listening

**Supervision (if applicable)**:none

**Essential Duties & Responsibilities: Essential Duties & Responsibilities**:
**Student Accounts**:

- Processes registration invoicing/payments via Colleague into the Sage Accounting system
- Contacts students with balances owing on account at the end of each month and process tuition payments
- Manages the tracking of international student deposits and provides receipt letters for international admissions advisors
- Assists in the processing of T2202A tax forms and T4A tax forms
- Processes the disbursement of student loans disbursements to student accounts,
- Confirmation of enrollments for Canada Student Loan

**Registration**:

- Process transcript requests
- Enrollment verification letters for students
- Maintains student records
- Assists in the course scheduling process
- Assists in student audit for academic progress and program completion

**Work Environment (Physical Demands)**:The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling and significant fine finger dexterity. Generally, the job requires 80% sitting, 10% walking, and 10% standing. This job is performed in a generally clean and healthy environment.

**Universal Core Behaviors**:
**Communication**:

- Effectively expresses oneself in all oral and written communications.
- Exhibits good listening and comprehension skills.
- Keeps others informed, as well as responds, in a timely manner.
- Demonstrates match between words and actions.
- Responds with tact, diplomacy, respect, and composure when dealing with others.
- Promotes the spirit and essence of the School’s Vision, Mission, Values, and Key Strategies through both verbal and written communication.

***Teamwork and Collaboration**:

- Cooperates with others toward the achievement of common goals.
- Seeks consensus and win-win solutions to problems and conflicts.
- Contributes actively and participates fully in team initiatives.
- Puts success of the team above own interests.
- Builds and maintains constructive work relationships.

***Responsive to Change**:

- Supports changes in the work environment.
- Displays a proactive, problem-solving approach toward work.
- Committed to life-long learning by continuously increasing skills, knowledge, and effectiveness.
- Actively seeks and initiates creative and innovative solutions.
- Exercises sound, accurate, and informed independent judgment when needed.

***Quality-Driven and Accountable**:

- Results-oriented and committed to quality through continuous process improvement.
- Eliminates ineffective activities and closes performance gaps.
- Anticipates and responds to customer needs.
- Monitors own performance, accept responsibility for actions, and actively seeks feedback.
- Meets deadlines and completes projects and activities in a professional, timely manner.
- Seeks opportunities to increase productivity and/or reduce costs while mainta