Santa’s Village

**Are you passionate about the magic of Christmas and ready to take on a leadership role?**

**FyreScope Studios** is seeking enthusiastic and responsible individuals to join our team as **Seasonal Keyholders** for the **2025 Holiday Season[November 12 - December 28, 2025]** at our Mall Santa Experience Locations. This role combines the excitement of curating memorable photo albums with the added responsibility of assisting in location operations.

**Why You'll Love This Role**:

- **Lead the Magic**: Play a pivotal role in bringing the wonder of Christmas to life, ensuring every family's visit to Santa is unforgettable.
- **Elevate Experiences**: Assist Team Leads with opening and closing duties, and ensure attendants and talent are supported throughout the day.
- **Quality Assurance**: Maintain high standards by overseeing product quality, photo flows, and equipment operation.
- **Flexible Hours**: We offer morning, midday, and evening shifts to fit your schedule.

**What We're Looking For**:

- **Leadership Skills**: Previous experience in a supervisory or keyholder role is preferred.
- **Passion for the Holidays**: You believe in the magic of Christmas and enjoy spreading joy.
- **Customer Service Expertise**: Positive, friendly attitude with excellent communication skills.
- **Sales Experience**: Minimum of 2 years in retail and sales, including cashier duties and handling cash.
- **Technical Proficiency**: Comfortable operating photo software, printers, and other equipment.
- **Flexibility**: Available to work during peak retail hours, weekends, and holidays.
- **Team Player**: Ability to ensure the team works efficiently and safely in a fast-paced environment.
- **Bilingualism**: French is an asset but not required.
- **Age Requirement**: Must be at least 18 years old.
- **Residency**: Must be located in Ottawa, Canada.

**Your Responsibilities**:

- **Assist with Opening & Closing**: Support Team Leads in daily opening and closing procedures.
- **Team Support**: Ensure attendants and Santa talent are well-supported and attended to.
- **Quality Control**: Oversee that products and photo quality meet company guidelines.
- **Monitor Operations**: Ensure flows are followed and operating smoothly.
- **Safety & Compliance**: Ensure the team adheres to safety protocols and company policies.
- **Customer Engagement**: Guide families in selecting their favorite photos and packages.
- **Maintain Workspace**: Keep the work area clean and organized.
- **Provide Exceptional Service**: Address customer inquiries and concerns professionally.
- **Order Fulfillment**: Ensure timely and accurate delivery of photo orders.

**What We Offer**:

- **Competitive Pay**: $21.00-22.25/hr+
- **Leadership Opportunity**: Develop your management skills in a dynamic, festive environment.
- **Flexible Scheduling**: Part-time seasonal shifts to accommodate your availability.
- **Make a Difference**: Be part of creating unforgettable holiday experiences for families.

**Job Type**: Seasonal

**Job Location: Carlingwood Mall & Billing Bridge Mall & St. Laurent Options Available (Ottawa, Ontario)(Must Live Locally)**

**Hours**: Seasonal Part-time | Weekday & Weekend, Morning, Afternoon & Evening Shifts Available.

**Applicants Please Provide a headshot or selfie when applying.**

**Job Types**: Part-time, Casual, Seasonal
Contract length: 7 weeks

Pay: $21.00-$22.25 per hour

Expected hours: 10 - 30 per week

Application question(s):

- Are you available to work either weekdays (between 930a-230p or 230p-8p range) and or weekends(between 930a-630p range)? What is your weekday and weekend availability ?
- How many hours per week are you looking for?
- Are you able to work the full season, Nov 14 - Dec 29?
- Do you have any keyholder/supervisor/manager experience?
- What interests you in this role?

**Experience**:

- Sales: 1 year (preferred)
- Supervisory: 1 year (required)

**Location**:

- Ottawa, ON (preferred)

Work Location: In person