Manager, Quality Improvement and Best Practices

**Summary of Duties**:
Reporting to the Director of Care, the Manager, Quality Improvement and Best Practices works collaboratively with the Director, managers, and employees to lead, develop, and implement continuous quality improvement in the nursing department and training initiatives for all Dearness Home staff that enhance monitoring of health outcomes, sustain quality and standards, and promote best practices. This position will facilitate and coordinate legislated and other training and orientation programs and organize and monitor students on clinical placement to ensure a positive clinical placement experience. The Manager, Quality Improvement and Best Practices will lead the nursing department’s internal Continuous Improvement Program, including co-chairing the Quality Team meetings and coordinating the nursing department’s Quality and Risk Management Program, fostering a culture of continuous improvement with a focus and emphasis on safety and health outcomes.

The Manager, Quality Improvement and Best practices is a member of the nursing management team and is expected to work every other weekend.

**Work Performed**:

- Provide leadership in the coordination and delivery of training, orientation and continuous quality improvement programs that contribute to the implementation of strategic initiatives for the Dearness Home to meet the Council’s Strategic Plan.
- Provide leadership in the execution and delivery of services and programs in the following areas of accountability:

- Facilitate and coordinate the training and orientation program by conducting mandatory in-services that meet the expectations set out by the Ministry of Long-Term Care.
- Plan, develop, coordinate, and evaluate the training and education program including areas identified through Continuous Quality Improvement including annual education needs assessment, and assist employees in identifying and responding to the learning needs of the home. Utilize external resources for training sessions when appropriate.
- Manage and monitor all training records for Dearness staff including e-learning modules. Collect and store documents such as education and training materials, sign-in and evaluation sheets for in-services.
- Responsible for coordinating and conducting the general orientation for all new employees, contracted employees, volunteers, caregivers and students in the Home.
- Organize and monitor students on clinical placement and ensure a positive clinical placement experience including preparing employee preceptors with training, acting as a program resource and advisor, and linking with colleges and universities to arrange student placements.
- Monitor and ensure follow up on all continuous quality improvement program activities including audits and inspections and utilize the review system to ensure completion of analysis and evaluation.
- In collaboration with the Leadership Team, assist in developing the Annual Ontario Health Quality Improvement plan and Progress report for Dearness Home.
- Complete audits, report trends to respective teams and work with the interdisciplinary team to develop strategies to address identified trends.
- Work together with the Accreditation Coordinator to ensure all quality and safety standards for accreditation are being addressed.
- Prepare and submit reports on risk and quality improvements and initiatives including an annual report to the Continuous Quality Improvement Committee, residents, family councils and staff as required.
- As a member of the in-home management team, participate in the recruitment, selection, training, and performance management of in-home staff, analysis of related management information, and in the implementation of related measures.
- Demonstrate commitment to anti-racism, anti-oppression, and human rights through interactions with community partners, employees and individuals and implementation of policies, programs and protocols that reflect this commitment.
- Demonstrate commitment and adherence to Health and Safety legislation and programs, and actively promote a culture of safety with all employees including coordinating emergency code scenarios and drills on all shifts.
- Encourage and support employee participation and commitment to divisional and organizational objectives. Actively mentor, coach, and problem solve with nursing employees.
- Provide updates, information and recommendations to the Director of Care on priorities with responsibility to operationalize identified goals and strategies within continuous improvement initiatives and training.
- Assist with the development of policies and procedures consistent with mandatory training requirements under the College of Nurses of Ontario, Ministry of Long-Term Care, and other applicable legislation.
- Fairly and consistently administer provisions of various collective agreements to promote resolution of grievances.
- Provide representation at mediation and arbitration proceedings as required.
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