Professional Practice Associate Lead

Support senior leaders and Professional Practice Leaders in leading and developing best practices, learning material and developmental opportunities for Service Delivery to support return to work, recovery, and quality of life.

Assist with project and initiatives to support learning, process improvement to build staff expertise and capability that align with health care strategy.

Assess, clarify, and provide guidance/recommendations regarding a diagnosis and health care treatment options based on claim file details, presenting clinical picture in consultation with internal/external stakeholders regarding clinical findings for complex claims.

Work collaboratively with Operations Cluster to facilitate the identification of knowledge transfer needs, by developing and supporting Managers and staff through critical analysis of evidence-based research to develop, plan, deliver and evaluate internal training to operating areas (Case Managers, Nurse Consultants, Occupational Therapists, Specialized Claims and Recovery Services personnel, Appeals staff and external Health Care Providers.

Participate and lead in the identification of need, plan, creation, delivery, and evaluation of educational intervention for orientation of Nurse Consultants, Clinical Managers, Occupational Therapists, Health Care Professionals and other Operation Cluster personnel as required.

**Major Responsibilities**:
1. Provides advice, leadership, and guidance to staff through education and clinical advice to operating areas at the WSIB in relation to the needs of injured/ill people and/or managing projects/initiatives. Supports professional practice and service delivery through education, projects, initiatives etc. to assist in injured/ill person’s recovery, RTW and quality of life outcomes.
- Monitor and evaluate outputs for adherence to quality and processes. Incorporates the principles of self-governance, professional accountability, codes of ethics, best practices, and continuous quality improvement processes. This includes:

- Development and lead education, initiatives or projects to support the health care strategy.
- Ensures compliance with organizational policies and relevant legislation
- Identification of areas for improvement and recommendation of strategies to ensure quality service.
- This includes provision of advice in the utilization of research findings and best practice, as well as requirements regarding competent and ethical practice
- Provide guidance in the utilization of research findings and evidence informed practice to ensure that injured/ill persons and internal stakeholders receive appropriate, effective and efficient service to facilitate timely consultations.
- Intervenes in situations of non-compliance and/or where professional standards are not being met to ensure appropriate measures are put in place, and/or assist with performance improvement plans in partnership with management.

2. With oversight from the Professional Practice Leader, provides evidence-based solutions and clinical expertise by means of facilitating knowledge integration, research, consultation, collaboration, leadership and guidance including
- Clinical Expertise - by assessing the clinical presentation, problem solve to achieve appropriate evidence-based solutions during conversations and case conferences with Nurse Consultants, Occupational Therapists, Case Managers, Directors and Managers from service delivery and Specialized Claims & Recovery Services to progress and sustain RTW and recovery. Operationalize the principles of occupational health in interactions including rehabilitation, industry-setting factors, human response to injury and illness within interactions.
- Knowledge integration and research - integrate best practice and current evidence-based research from a critical review and analysis of literature to support best practices.
- Consultation - support and guidance to Nurse Consultants, Occupational Therapists, Managers, Service Delivery staff to support the integration of RTW and recovery by means of evaluating the clinical presentation of the worker and subsequently making recommendations that facilitate recovery of function and quality of life. Consultations can be through frontline staff reaching out and/or at the request from management.
- Collaboration - Work together with other Service Delivery staff and relevant stakeholders to achieve a common purpose of RTW and recovery.
- Leadership - Develop, employ, and lead creative strategies to educate and influence behavior in support of health care interventions arising from the Health Care Strategy. Partner with management to address knowledge or performance gaps among individual employees and/or teams and assist with performance improvement plans.
- Supporting Service Delivery - Demonstrate the ability to contextualize knowledge and information to operationalize efficient and effective health care decisions.
- Develop decision tools, protocols, processes, procedure