Medical Office Administrator

2 weeks ago

Etobicoke, Canada Meditech Rehabilitation Centres Inc. Full time

At the Meditech Rehabilitation Centre, our expertise lies in the assessment of problematic clinical conditions and the appropriate administration of Low-Intensity Laser Therapy.

**Job Summary**:
Medical Office Administrator / Patient Care Coordinator’s primary role is to provide front desk administrative support by coordinating with clinical staff for effective patient flow management while optimizing the overall patient experience from start to end.

**Key Responsibilities (not limited to)**:

- Greet, register and schedule patient follow-up appointments while retaining the ability to make sure patients follow their treatment plan visit frequencies.
- Facilitate an excellent level of customer service efficiently by organizing and managing patient flow.
- Help patients understand the full line of services and products we offer at our clinic.
- Interact with Clinic Director, MD, Laser Therapists, Chiropractor, Physiotherapist, etc., for optimal patient flow.
- Act as a liaison between the patient and healthcare personnel by keeping the lines of communication flowing.
- Maintain a positive, empathetic, and professional attitude towards patients at all times.
- Work to ensure an overall 5-Star customer experience for the patient.
- Prepare and complete Direct and OHIP billing, RA and claims rejections.
- Process Accounts receivable and collections and audit Clinic Daily Financials.
- Prepare, submit, and keep track of all approvals and denials of MVA/WSIB treatment plans for our clients.
- Possess positive attitude toward performance improvement and quality management initiatives as well as understanding and interpreting metrics.
- Complete third-party forms and letters as required.
- Other administrative tasks in support of clinic activities as required.

**Requirements**:

- Medical Office Administration Diploma with a combination of education and at least five (5) years of administrative experience in managing the front desk at a multidisciplinary clinic or a clinical setting.
- Proven work experience in a Patient Coordinator, Customer Service Representative or similar role.
- Experience in OHIP billing is an asset.
- Implementation of EHR & Practice Management Tools.
- Strong knowledge of Medical Terminology and Medical Transcription.
- Proficiency in HCAI in preparing MVA plans and invoices is an asset.

**Skills**:

- EHR. Experience with Jane App and York Med Systems is an asset
- Microsoft Office Suite - advanced level.
- Excellent customer service, organizational and time management skills.
- Ability to stay calm while handling concerns or complaints from a stressed or upset patient.
- Demonstrated high-level of accuracy and attention to detail in a fast-paced environment, managing multiple tasks simultaneously and as priorities change.
- Ability to work independently on own initiative employing sound judgment, as well as in a team environment.
- Excellent verbal and written communication skills.
- Strong interpersonal skills, demonstrated ability to display positive and professional behaviour in dealing with physicians, clinicians, patients, etc.
- Ability to display a high degree of discretion in dealing with confidential information and documents.

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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