Bilingual Call Center Agent

2 days ago

Ottawa, Canada Total Credit Recovery Full time

**Total Credit Recovery Limited** is the leading and largest collection agency in Canada with over 350 employees across 4 provinces. We work with recognized portfolios and our clients are the largest financial and government institutions and recognized telecommunications companies. **Some work from home opportunities are available.**

We are currently seeking hard working, enthusiastic, professional **Bilingual **Debt Counsellor**/ Collections Officer (NOC 6235 Category B) **at our **Toronto, ON Headquarter.**

The Collections Officer will provide debt recovery services for a variety of large clients. This involves contacting consumers via the telephone to update accounts, negotiate settlements of loans and credit card balances, process payment, answer consumer inquiries and provide necessary account related information, and to comply with all regulatory and company policies at all times.

**Responsibilities**:

- Make contact with consumers via the telephone to arrange payments for past due accounts
- Handles each call as per call model but alters as call requires to ensure successful completion of the interaction
- Complete initial trace work using online tools and account systems
- Verify consumer information
- Follow set regulations and guidelines set by provincial, federal and client specific directives
- Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
- Maximize revenue and achieve set goals and objectives
- Other duties as assigned

**Requirements**:

- Fluent in **English and French**:

- Willingness to learn
- Professional, tactful and empathetic
- Strong typing skills
- Call Center experience is an asset

**What We Offer**:

- Competitive salary - based on experience
- Commission, contests and bonus plans
- Paid training
- Great benefits, including medical, dental, and optical
- Friendly and fun work environment
- Opportunities for advancement

**Salary**: $15.00-$17.00 per hour

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- Call Center: 1 year (preferred)
- Collections: 1 year (preferred)
- Customer Service: 1 year (preferred)

**Language**:

- French (required)
- English (required)

  • Call Center

    2 weeks ago

    Ottawa, Canada Total Credit Recovery Full time

    **OVERVIEW OF POSITION** The bilingual compliance agent is responsible for auditing pre-recorded calls and associated files for quality assurance, and to ensure compliance with federal and provincial regulations, client’s directives as well as company policies and procedures. The compliance agent is also responsible for identifying and reporting on areas...

  • Call Center

    2 days ago

    Ottawa, Canada Total Credit Recovery Full time

    **OVERVIEW OF POSITION** The bilingual compliance agent is responsible for auditing pre-recorded calls and associated files for quality assurance, and to ensure compliance with federal and provincial regulations, client’s directives as well as company policies and procedures. The compliance agent is also responsible for identifying and reporting on areas...

  • Call Center

    2 weeks ago

    Ottawa, Canada Total Credit Recovery Full time

    **OVERVIEW OF POSITION** The bilingual compliance agent is responsible for auditing pre-recorded calls and associated files for quality assurance, and to ensure compliance with federal and provincial regulations, client’s directives as well as company policies and procedures. The compliance agent is also responsible for identifying and reporting on areas...

  • Call Center

    2 weeks ago

    Ottawa, Canada Total Credit Recovery Full time

    **OVERVIEW OF POSITION** The bilingual compliance agent is responsible for auditing pre-recorded calls and associated files for quality assurance, and to ensure compliance with federal and provincial regulations, client’s directives as well as company policies and procedures. The compliance agent is also responsible for identifying and reporting on areas...

  • Call Center Supervisor

    1 week ago

    Ottawa, Canada Gabriel's Pizza Franchise Corporation Full time

    **Call Centre Supervisor** Gabriel Pizza Franchise Corporation Ottawa, ON Remote **About Us**: Gabriel Pizza opened it’s first door in 1977 on St. Joseph Blvd. in Orleans, Ontario. Today, with over 35 franchised locations throughout Eastern Ontario and Western Quebec, Gabriel Pizza continues to specialize in pizza and Italian food dining and delivery....

  • Bilingual Call Center Agent

    4 days ago

    Ottawa, Canada Total Credit Recovery Full time

    **Total Credit Recovery Limited** is the leading and largest collection agency in Canada with over 350 employees across 4 provinces. We work with recognized portfolios and our clients are the largest financial and government institutions and recognized telecommunications companies. **Some work from home opportunities are available.** We are currently...

  • Bilingual (En/fr) Call Centre Agents - Available

    1 week ago

    Ottawa, Canada On Call Centre Full time

    **We are looking to grow our Bilingual (French / English ) Customer Service Team!**! - _**Must be available Wednesday-Sunday (8am-8pm EST)**_ - _**With Incentives, fully trained team members can make between $20-$23 per hour every pay!**_ - Fully paid training. Hourly base rate during training period is 19.00$ plus evening and weekend shift incentives of...

  • Bilingual Call Center Agent

    1 week ago

    Ottawa, Canada Total Credit Recovery Full time

    **Total Credit Recovery Limited** is the leading and largest collection agency in Canada with over 350 employees across 4 provinces. We work with recognized portfolios and our clients are the largest financial and government institutions and recognized telecommunications companies. **Some work from home opportunities are available.** We are currently...

  • Bilingual Call Center Agent

    2 weeks ago

    Ottawa, Canada Total Credit Recovery Full time

    **Total Credit Recovery Limited** is the leading and largest collection agency in Canada with over 350 employees across 4 provinces. We work with recognized portfolios and our clients are the largest financial and government institutions and recognized telecommunications companies. **Some work from home opportunities are available.** We are currently...

  • Bilingual Call Center Representative

    5 hours ago

    Ottawa, Canada Reliable Parts Full time

    **ABOUT RELIABLE PARTS** We are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and 8 distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail spaces. We pride ourselves on the exceptional...