Customer Service Agent

**Job description**

**Customer Service Agent**

**Join Atlantic Canada's Energy Trailblazer**

Are you an energetic and personable individual with a genuine drive to make a meaningful impact? At Green Pump Energy, a leading force in Atlantic Canada's rapidly expanding energy solutions sector, we're seeking enthusiastic Community Assessment Coordinators to be instrumental in Nova Scotia's exciting green energy transition

**About Green Pump Energy: The Future is Bright**

More than just a workplace, Green Pump Energy is a collaborative team of dedicated professionals who are revolutionizing how Nova Scotians experience comfort and efficiency in their homes. By forging strong partnerships with industry giants like Hisense, Direct Air, and Efficiency Nova Scotia, we are not only building a sustainable future but also empowering homeowners to achieve significant energy savings. As a fully licensed and customer-centric organization, we take immense pride in delivering exceptional service and innovative solutions.

**Comprehensive Benefits, Exclusive Savings & Exciting Recognition Bonuses**
- Comprehensive Benefits Package: We are proud to offer our team members comprehensive health and dental benefits to support your well-being
- Exclusive Insurance Discounts: Take advantage of valuable discounts on auto, home, and tenant insurance through our trusted partners, providing you with added financial security
- Lucrative Recognition: Be rewarded with exciting performance bonuses, valuable cash prizes, and unforgettable travel opportunities

**Your Opportunity to Shine**:
As a Community Assessment Coordinator, you will be at the forefront of our mission, directly contributing to a greener Nova Scotia while empowering homeowners. You will:

- Empower Homeowners: Guide communities across Nova Scotia to unlock substantial energy savings (30-50%) and access up to $30,000 in valuable government rebates
- Champion Sustainability: Play a pivotal role in advancing Nova Scotia's crucial green energy objectives
- Strengthen Communities: Help create more comfortable, energy-efficient homes throughout our beautiful province
- Elevate Your Career: Thrive in a company that values your contributions and offers clear pathways for professional growth

**A Day in the Life of a Customer Service Agent**:

- Orchestrate engaging and informative in-home heat pump assessments by expertly coordinating schedules with our Professional Heat Pump Specialists
- Proactively connect with homeowners through dynamic community engagement and door-to-door interactions
- Educate homeowners with expert insights into cutting-edge heat pump technology and energy efficiency solutions
- Cultivate lasting relationships by providing unparalleled customer service and building trust
- Achieve and surpass ambitious weekly assessment and sales targets (15+ leads)
- Maintain meticulous records of all customer interactions within our advanced CRM system
- Stay ahead of the curve by continuously learning about industry advancements and competitor offerings

**Why Green Pump Energy is Your Ideal Career Destination**:

- Uncapped Earning Potential: Benefit from a highly competitive commission structure where your dedication directly translates into impressive weekly earnings ($1000 to $3000+ based on your drive and success)
- Work-Life Harmony: Enjoy the flexibility of choosing between full-time or part-time roles with scheduling options that suit your lifestyle (independent contractor)
- Rapid Rewards: Receive your hard-earned pay every Friday - promptly and reliably
- Invest in Your Future: Participate in a comprehensive and engaging paid training program, complemented by ongoing coaching and empowering leadership development opportunities
- A Culture of Collaboration: Become part of a welcoming and supportive team that feels like family, where collaboration is celebrated and successes are shared
- Cutting-Edge Resources: Utilize our advanced CRM system, professional-grade marketing materials, comprehensive training resources, and innovative mobile app technology to maximize your effectiveness
- Clear Advancement Trajectory: Chart your course for success with well-defined career growth opportunities within our rapidly expanding organization
- Team Spirit: Participate in fun and engaging team-building events that foster camaraderie and strengthen our bonds

**What You Bring to the Green Pump Energy Team**:

- Exceptional communication and interpersonal abilities
- A proactive, self-starting, and results-oriented mindset
- Reliable transportation and comfort with basic technology
- A genuine passion for environmental sustainability and providing outstanding customer experiences
- Previous sales or customer service experience is a plus (but not mandatory - we invest in your potential)
- The ability to thrive independently while contributing to a team environment
- A positive attitude, unwavering resilience, and a eager willingness to learn and grow

**Ready to Be