Estimator - Collision

1 week ago

Victoria, Canada Boyd Autobody & Glass Full time

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facilities KPIs.

**Key Job Responsibilities**

**Role and Requirements**
- Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction
- Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
- Ensure compliance with all insurance client requirements, processes and metrics
- Ensure compliance with all Wow Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
- Communicate all customer requests and needs to appropriate team members
- Provides positive energy when greeting customers in person and on the phone
- Understanding of all required Insurance programs and procedures
- Participate in daily “production walks” with the Management Team, as required
- Support all team members when required
- Participate in monthly Health & Safety and staff meeting (if required)
- Attend training, information sessions and workshops recommended by Store Manager
- Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
- Uphold Assured’s Core Values : Honesty, Integrity & Respect
- Consistently demonstrates actions and behaviors supporting our “10 Promise”

**Work Tools to be Utilized**
- Scheduling Tool: Progi Calendar, Google Calendars
- Management Information System: Summit, Repair Centre
- Rental Management: ARMS, Dial
- Basic Knowledge: Mitchell, Audatex

**Education and/or Experience Required**
- Knowledge of Repairs and OE Guidelines
- High School Diploma or equivalent
- Awareness of where to look for answers
- Basic Computer Skills
- Compliance for DRP’s Minimum of 1-year experience
- Must be willing to complete ICAR Training
- Valid Driver’s License

**Required Skills/Abilities**
- Awareness of where to look for answers
- Basic Computer Skills
- Compliance for DRP’s Minimum of 1-year experience
- Must be willing to complete ICAR Training
- Valid Driver’s License
- Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
- The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job._
- #BAEST_

Compensation Details

**Salary**:
$65,000 - $75,000/year

**Compensation is commensurate with skill, education and experience.

  • Collision Repair Estimator

    2 days ago

    Victoria, Canada Parker's Autobody & Paint Full time

    **About Us**: Parker's Auto Body & Paint is a trusted and well-established, family owned and operated, auto body repair shop. We are dedicated to providing top-quality service and repair to our customers. With a commitment to excellence, we pride ourselves on professionalism, attention to detail, and delivering outstanding customer experiences. **Key...

  • Collision Repair Estimator

    2 weeks ago

    Victoria, BC VT T, Canada Parker's Autobody & Paint Full time

    About Us: Parker's Auto Body & Paint is a trusted and well-established, family owned and operated, auto body repair shop. We are dedicated to providing top-quality service and repair to our customers. With a commitment to excellence, we pride ourselves on professionalism, attention to detail, and delivering outstanding customer experiences.Job Summary: We...

  • Automotive Estimator

    2 weeks ago

    Victoria, British Columbia, VT T, Canada Craftsman Collision Full time

    We are currently seeking an Estimator for our Bridge Street location, in BC. We offer competitive wages ranging from $50,000 to $63,000 annually. Estimators work together with the front office team as the front line responsible for ensuring exceptional customer service and sales. They educate customers and provide clear and accurate process steps to help...

  • Shop Manager

    13 hours ago

    Victoria, Canada Craftsman Collision Full time

    We're currently seeking a Shop Manager at our Colwood location. Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada - but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career - while having fun along the way? Then consider...

  • Operations Trainee

    6 days ago

    Victoria, Canada Craftsman Collision Full time

    Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada - but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career - while having fun along the way? Then consider joining our team of more than 500 ambitious people who share our...

  • Auto Estimator

    6 days ago

    Victoria, Canada Parker's Autobody & Paint Full time

    **About Us**: Parker's Auto Body & Paint is a trusted and well-established auto body repair shop dedicated to providing top-quality service and repair to our customers. With a commitment to excellence, we pride ourselves on professionalism, attention to detail, and delivering outstanding customer experiences. **Key Responsibilities**: - Evaluate damage on...

  • Repair Coordinator

    4 days ago

    Victoria, Canada CSN Advance Full time

    _**Drive Your Career, Accelerate Your Success!**_ **CSN Advance** located in **Victoria, BC** is seeking an experienced **Repair Coordinator (Estimator).** Lift Auto Group owns and operates multiple CSN Collision Centre’s across Canada, and we have opportunities across our network which means you can choose where you want to live, work and play! We are...

  • Customer Service and Office Administrator

    2 days ago

    Victoria, Canada Craftsman Collision Full time

    Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada - but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career - while having fun along the way? Then consider joining our team of more than 500 ambitious people who share our...

  • Customer Service and Office Administrator

    6 days ago

    Victoria, Canada Craftsman Collision Full time

    We're currently seeking a full-time Customer Service and Office Administrator at our Bridge Street location, in Victoria. We offer competitive wages ranging from $42,000 to $55,000 annually, 3 weeks of paid vacation, and extended health and dental. The Customer Service and Office Administrator will provide exceptional customer service and support the Shop...

  • Autobody Technician

    2 weeks ago

    Victoria, British Columbia, VA L, Canada Craftsman Collision Full time

    DescriptionWe're currently seeking a full-time permanent Autobody Technician to join the amazing team at our Esquimalt location in BC.Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we're also a family that cares about the people we work with. Are you ready to reach your full potential and build a...