Rehab Equipment Specialist

**Important Details**:
**Overview**:
OrthoCanada’s mission is to improve the health, wellness and mobility of Canadians. Founded in 1989 by physiotherapist Judith Stanfield, OrthoCanada has grown from a small family business to a Canadian leader in the distribution of specialized rehabilitation and general health products. Our team consists of professional, dedicated individuals who thrive in an entrepreneurial environment and are seeking to learn and contribute in as many ways as possible.

Under the supervision of the Director of Sales**,** the Rehab Capital Equipment Specialist is responsible for contributing to the overall growth of OrthoCanada’s sales (with a focus on certain lines of equipment), as well as developing relationships with key strategic accounts. This requires being highly knowledgeable about OrthoCanada’s capital equipment and supplies, identifying and pursuing sales opportunities, responding to capital equipment inquires as well as supplies inquiries for key customers, closing sales, communicating with the Logistics team regarding delivery requirements, and invoicing customers. A high level of teamwork amongst the sales team is required.

**DUTIES AND RESPONSABIITIES**:

- **Sales**_
- Help maintain and grow OrthoCanada’s reputation as the #1 provider of capital equipment in Canada.
- Contributing to the overall growth of OrthoCanada’s sales by properly identifying the client's need and educating them.
- Developing relationships with key strategic accounts - both at the clinician and senior level. Becoming a go-to resource for these people.
- Identifying and pursuing capital equipment and other sales opportunities with strategic accounts.
- Responding to inbound capital equipment inquires, as well as supplies inquiries for certain key accounts.
- Being knowledgeable in regards to OrthoCanada’s product offering (both capital equipment and supplies). Educating customers about key product attributes.
- Understanding and communicating OrthoCanada’s values; demonstrating what makes us and our products different.
- Closing sales, communicating with the logistics team regarding delivery requirements, and invoicing customers.
- Continually striving for customer service excellence; going the extra mile to satisfy customers.
- Communicate with all customers to answer questions or address complaints.
- Following up on important sales / with important customers to ensure customer satisfaction.
- Follow up with clients whose purchasing patterns have dropped off, to re-establish the relationship.
- Maintaining strong relationships with suppliers
- Assist the rest of the sales team as required, as a cohesive team.
- **Administration**_
- _ Liaise with the Purchasing team and Logistics team as required to confirm inventory status, shipped orders.
- Coordinate with the accounts receivable department as necessary to have payment organized. Invoice clients once shipped.
- As required, maintain certain reports, communication log (Hubspot), KPI report
- **Customer Service Oversight**_
- Promote customer service excellence and educate best practices.
- Advise management of any customer service issues; be proactive and find solutions.
- **General**_
- As needed, represent OrthoCanada at trade shows or congresses.
- Might be called upon to assist in other areas of the business as required such as other administrative tasks, sales & marketing tasks.
- Continuously look for ways that OrthoCanada can improve, whether within the sales department or elsewhere. Share suggestions with management.

**QUALIFICATIONS AND REQUIREMENTS**:

- **Strong written and verbal communication skills in French & English - MADATORY**
- Experience in rehab or health care
- Sales background is an asset

**KEY SUCCESS ATTRIBUTES**
- Customer focus (both external customers and internal team)
- Relationship building
- Teamwork
- Attention to detail
- Ability to work with tight deadlines
- Energy and stress management
- Adaptability/Flexibility

**Job Types**: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Before applying, please confirm you have carefully read the job posting. A cover letter is mandatory to be considered for the employment.

**Experience**:

- Rehab Industry: 2 years (required)

**Language**:

- Perfectly Fluent in French & English (required)

Work Location: Hybrid remote in Gatineau, QC J8R 0G5