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Application Support Specialist

3 weeks ago

Vancouver, Canada MakeWay Full time

Application Support Specialist - Full Time, Permanent
Located in Vancouver, BC preferred, with remote possible.

Are you a highly organized information technology professional who is looking for fulfilling work in the non-profit sector with supportive colleagues and a flexible work culture? Are you a community inspired individual with a strong focus on providing excellent service to clients?

MakeWay builds partnerships and solutions to help nature and communities thrive together. We are made up of two legal charitable entities: MakeWay Charitable Society, a shared platform home to over 65 innovative community-led projects staffed by 150 change makers; and MakeWay Foundation where about 70 people are advancing place-based programs that support Indigenous-led solutions and conservation in the North, Pacific, Manitoba, and beyond via grant-making, funder collaboratives and other tools. Our people, projects, and partners are based across the country.

If our values align with yours and you want to learn, grow, and develop within a supportive team that shares knowledge and cares, then we want to hear from you Join us and make a difference.

**What You’ll Do**:

- Create user guides and provide end user training as required.
- Support the onboarding of new staff.
- Lead and provide day-to-day tier1 and tier2 support to triage, prioritize, and resolve support incidents.
- Direct unresolved issues to the next level of support personnel.
- Provide business support for the IS department with assistance in purchasing, expenses, invoice management, and logistics for the Vancouver office.
- Inventory management of IS equipment in the Vancouver office.
- Support the implementation planning and execution of solutions.
- Assist with technical/configuration work on third party product solutions when needed.
- Other duties as assigned.

**Who You Are**:

- Able to effectively prioritize and execute tasks in a complex, multi-stakeholder environment.
- Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with others.
- Basic understanding of Information Technology security best practices and able to follow policies established by the IS team.

**Experience You Bring**:

- 1-2 years’ of industry experience in a related field (i.e. Business or Information Technology).
- 1-2 years' experience creating user guides.
- Experience in requirements elicitation and management, using a variety of techniques.
- Proficient Business Analysis skills, including user test case preparation and management.
- Strong analytical skills, with the ability to decompose more complex problems and/or processes into logical parts.
- Experience acting in the role of a Project Coordinator for small projects using predictive (plan-driven) or adaptive (iterative/agile) methodologies.
- Detail oriented with excellent verbal and written communication skills.

**It Would be a Bonus if You Have**:

- Prior experience with finance systems (Netsuite, Concur, Sage).
- Undergraduate degree in a related field (i.e. Business or Information Technology)
- Netsuite certification.
- Prior experience with Box and Smartsheet.
- 1-2 years’ experience working in a non-profit.
- Experience working with automation testing tools and writing automation testing scripts.

**What We Offer**:

- The opportunity to have a real impact on the community
- Full time annual salary of $55,157 - $60,935 (dependent on experience you bring)
- Competitive benefits package including generous RRSP contribution
- Three weeks’ vacation plus statutory holidays. MakeWay has implemented a Substitution Statutory Holiday policy which allows employees the flexibility to substitute another day for a statutory holiday. In addition, the MakeWay office is closed annually for a winter holiday break.
- Flexible work environment with remote working
- Committed colleagues
- High level of responsibility and autonomy
- Opportunities and support for professional learning and growth

**How to Apply**:
Please submit a resume and cover letter. In your cover letter please share what makes you an ideal fit for this position and why you want to join the MakeWay Team.

MakeWay is strongly committed to creating a diverse workplace community and we encourage all qualified applicants to apply. If we can make this easier through accommodation in the selection process, please contact us. Only those applicants invited for an interview will be contacted. No recruiters please