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Insight Global is looking for an Application Support Associate for a leading wealth management firm. In this role, you will provide advanced application support by responding to inquiries and resolving complex issues escalated from IT support or business units. You’ll diagnose root causes, implement fixes, and ensure all support tickets are resolved within established SLAs. Responsibilities include researching application functionality, integration points, and connectivity failures, as well as documenting processes and operational procedures in collaboration with vendors. You will assist with user acceptance testing, manage change deployments, and participate in vendor meetings. Additionally, you’ll track and report issues, recommend process improvements, and maintain strong communication to ensure technology enables business operations. This position offers growth opportunities for individuals who are curious, proactive, and detail-oriented. Required Skills & Experience • 3 years of related financial services or wealth management experience with a strong analytical background • Experience in system functional testing, defect management and resolution, and using testing tools is an asset. • Ability to work within deadlines in a high-volume and demanding environment while maintaining a high level of service and an imperative attention to detail • Experience using business application tools (Jira, ServiceNow, Confluence) and portfolio management • Demonstrate advanced face-to-face, email, videoconferencing, and telephone etiquette and relationship management skills L3 support of third-party business applications for up to 500 users (Advisors, back office teams etc..) Nice to Have Skills & Experience Dataphile Equisoft