Application Specialist, Support

6 days ago

Vancouver, Canada Centiro Full time

**Solution-Oriented Application Specialist**
You don’t just fix problems - you investigate, connect the dots and make sure people feel genuinely supported. At the core of your work is the customer - their experience is what drives you and ultimately what drives our success. Whether solving a tricky issue or building long-term trust, you bring structure, clarity and a human touch to every interaction.

**About the Role**
As an Application Specialist focusing on helping customers and solving issues at Centiro, your mission is to make the complex feel smooth and the customer feel seen. You’ll be the first line of contact and you’ll be part of solving recurring issues, improving flows and influence how we communicate and collaborate across teams.

Some days bring quick wins, others call for deeper detective work. Either way, your mix of curiosity, structure and service-mindedness helps customers and colleagues move forward with clarity and confidence.

You’ll work closely with our internal teams, sharing knowledge, bringing attention to challenges when needed, and navigating them together, while always keeping the customer journey personal, proactive, and professional.

**What You’ll Do**
- Be the first point of contact, helping customers with empathy and accuracy.
- Take ownership of issues and see them through to resolution.
- Listen actively to understand needs and offer the right solutions.
- Work with teams to go beyond the ask and improve the customer experience.
- Keep learning our tools and processes to offer top-notch support.
- Supply chain/logistics knowledge is a plus - it helps connect needs to solutions.

**Who you are**
- ** Problem-Solver**: You face challenges with curiosity and always find a way forward.
- **Investigator and Troubleshooter**: You dig in, find root causes and solve issues effectively.
- **Ownership and Responsibility**: You take charge, follow through and own the outcome.
- **Empathetic Communicator**: You listen, understand and respond with care.
- **Proactive Learner**: You’re eager to grow and pick up new skills along the way.
- **Passionate & Resilient**: You love helping others and don’t give up easily.

**Technical requirements**
- Hands-on experience with APIs.
- Knowledge of FTP, SFTP, or similar protocols.
- Experience with ServiceNow or other ITSM tools.
- Familiarity with Grafana, Graylog, or similar monitoring tools.
- Solid understanding of ITIL principles and practices.
- Hands on experience with RDBMS (MS SQL) is a must

**Why Centiro?**
- Embark on an exciting journey with a successful and growing tech company serving some of the world’s top brands.
- Join a culture where service, curiosity, and continuous learning are key to success.
- Help shape the future of customer experience, support routines, and internal collaboration. Enjoy the flexibility and agility of a fast-moving company with short decision paths.Compensation: $80,000-$100,000 BOE

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