Catering and Events Manager

2 weeks ago

Cranbrook, Canada St Eugene Golf Resort & Casino Full time

**Catering & Events Manager**

Reporting to the Sales & Marketing Manager, the Catering & Events Manager is responsible for planning, managing, and executing all catering and event functions to ensure exceptional guest satisfaction and operational excellence. This role oversees all catering-related activities and works collaboratively with the Sales Manager, Food & Beverage team, and other departments to deliver the highest standards of service for both internal and guest-facing events.

**Key Responsibilities**
- Plan, coordinate, and execute all catering and event-related functions, both internal and guest-facing.
- Act as the main contact for wedding inquiries, proposals, and event management.
- Collaborate with the Sales Manager and Sales & Catering Coordinator to smoothly execute events once contracts are confirmed.
- Work with the Food & Beverage team to ensure Banquet Event Orders (BEOs) are communicated effectively and carried out smoothly.
- Champion and oversee all TripleSeat (Catering PMS & Software) settings, troubleshooting, and coordination with Maestro PMS.
- Manage event setup, service, and breakdown to ensure client expectations are met or exceeded.
- Upsell and negotiate with clients on F&B, service offerings, and add-ons.
- Lead weekly BEO meetings to convey event details and operational needs to internal teams.
- Respond to or delegate all event inquiries promptly.
- Manage and develop relationships with outside vendors, and update the vendor list as needed.
- Be onsite for all major events to ensure proper setup and address client needs in real time.
- Manage wedding tours, ceremonies, and reception events from planning to execution.
- Prompt follow-up on all concluded events for feedback and guest satisfaction.
- Monitor event profitability and ensure precise tracking and reporting of catering leads, revenues, and performance through TripleSeat.
- Thorough knowledge and regular research of comp set function and catering offerings.
- Attend Sales & Marketing meetings and contribute to overall business strategies.
- Consistently work to improve client satisfaction with tailored, professional, and attentive service.

**Qualifications & Requirements**
- Shows professionalism and a strong dedication to guest satisfaction.
- Extensive knowledge and proven experience in Catering, Food & Beverage, and Events management.
- Reliable team player capable of working effectively with others.
- Proactive, self-motivated, and capable of working independently while taking the initiative to anticipate needs and resolve issues.
- Previous experience in the Hospitality and/or Tourism industry.
- Experience with CRMs and Property Management systems is regarded as a significant asset.
- Strong organizational and project management skills, with the ability to handle multiple events at the same time.
- A flexible schedule is needed to support event operations, including evenings, weekends, and holidays.

This position is eligible to participate in our company-sponsored Group Health benefit program after 90 days of employment, which includes an extra five days of paid sick leave. St. Eugene offers a competitive wage and vacation package, along with numerous staff discounts and perks at the resort.

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