Member Services Assistant

Posting #25-10x

**Member Services Assistant**

**Part-Time, 9-15 Month Contract (1 Position)**

**Part-Time, Permanent (1 Position)**

Queen’s Square Location

As a Member Services Assistant, you will be responsible for front line member service transactions including front line, first-level reference and reader’s advisory services. Responsible for program facilitation for the location as required.

**What You’ll Do**
- Answers member questions in person, by telephone or by internet:

- General Inquiries.
- Catalogue search and use of available reference tools.
- Readers Advisory including assisting patrons to find resources using the library catalogue, electronic databases and the internet and making recommendations to members regarding leisure reading, viewing and listening material.
- Assists members with public computers, printing, scanning, faxing, microfilm and photocopy usage by providing operating instructions and handling routine upkeep of equipment as required.
- Registers new members and updates membership cards.
- Checks out all circulating library materials and assists members in the use of RFID check out equipment.
- Checks in returned materials and sorts materials for re-shelving or redirection to the appropriate location. Works with equipment, including sorters, to manage workflows and items requiring special consideration.
- Instructs members in the use of library equipment, including signing on to WIFI, gaming equipment and makerspace technology.
- Responsible for addressing inappropriate or disruptive behavior of members according to Cambridge Public Library’s Code of Conduct.
- Creates and maintains displays of library materials and programs following merchandizing guidelines and signage templates.
- Handles receipts and financial transactions including replacement costs, fees, and various program registrations. Responds to initial overdue inquiries, identifies problems with members’ accounts. Escalates any issues to the location manager or Queen’s Square Supervisor of Member Services.
- Performs site specific administrative operational functions including, sorts and distributes mail, opens and closes Member Services desk, and prepares float as requested, includes check in, processing and shelving of magazines and newspapers, emptying delivery bins.
- Promotes Cambridge Public Library and use of its services by orienting new members to the facility.
- Provides some direction to shelving staff and volunteers, including scheduling pickup and drop off of items for VLS volunteers.
- Reviews condition of returned materials and cleans, makes minor repairs or redistributes as required. Assists with storing and discarding weeded library materials and assists with book sales.
- Opens and closes the building when requested and assists with building security when scheduled.
- Performs other related duties including covering for other Assistants in their absence at the request of the Manager.
- Supports adult programming at the location in coordination with the Outreach and Programming team and the location manager as needed.

**What You’ll Need to Succeed**

To be qualified for and successful in the role, you should have:

- Required - An Ontario Secondary School Diploma/OSSD completion
- Required - Prior related experience working in a service environment: One (1) year
- Required - Demonstrated proficiency with task-specific software (Microsoft Office Suite)
- Preferred - Prior experience working in a public library
- Exceptional customer service skills
- Excellent communication, critical thinking, and problem-solving skills
- The ability to follow detailed processes and balance multiple tasks and responsibilities
- An inclusive and empathetic approach with a service-oriented mindset
- A passion for supporting the diverse interests and needs of the Cambridge community

**Pay**: Starting at $27.00 per hour (Level 5 in our Salary grid)

**Hours and Schedule for the Part-Time, 9-15 Month Contract position**

**Hours**: 39 hours in a two-week period

**Schedule**: working various day, evening, and weekend shifts

**Week 1**

Monday 9:30am - 1:00pm (3.5 hrs)

Tuesday 12:30pm - 8:30pm (7 hrs)*

Wednesday OFF

Thursday OFF

Friday 9:30am - 5:30pm (7 hrs)*

Saturday OFF

Sunday OFF

**Week 2**

Monday 9:30am - 1:00pm (3.5 hrs)

Tuesday 12:30pm - 8:30pm (7 hrs)*

Wednesday OFF

Thursday OFF

Friday OFF

Saturday 9:30am - 5:30pm (7 hrs)*

Sunday 1:00pm - 5:00pm (4 hrs)**

*Includes a 60-minute unpaid lunch break

**Closed on Sundays from May 18 to August 31. Schedule goes to 35 hours in a two-week period during this time.

**Hours and Schedule for the Part-Time, Permanent position**

**Hours**: 35 hours in a two-week period

**Schedule**: working various day, evening, and weekend shifts

**Week 1**

Monday 9:30am - 5:30pm (7 hrs)*

Tuesday OFF

Wednesday 5:30pm - 8:30pm (3 hrs)

Thursday 4:30pm - 8:30pm (4 hrs)

Friday 9:30am OFF

Saturday 9:30am - 5:30pm (7 hrs)*

Sunday OFF

**Week 2**

Monday 9:30am - 5