Customer Support

1 week ago

Calgary, Canada LIFEFORM Furniture Manufacturing Inc. Full time

Customer Support & Administrative Specialist

/Permanent

Schedule: Monday to Friday, 8 am - 4:30 pm (42.5 hours per week)

**Benefits**:

- Personal Health Spending Account (covers medical expenses such as dental, vision, prescriptions, massage, physiotherapy, etc.)
- On-site parking
- Business Casual dress

Job Summary:
**Responsibilities**:
Data Entry: Accurately process customer orders using our Order Management system. Enter order details, verify information, and ensure timely and accurate order fulfillment.

Warranty Management: Manage warranty claims, coordinate with technical specialists, and ensure resolution of customer concerns.

Reception Duties: Greet visitors, answer phone calls, and maintain a welcoming environment. Perform general office duties such as filing, photocopying, and document management.

Administrative Support: Provide administrative overflow support as needed, assist office staff, and maintain office organization.

Collaboration: Work closely with colleagues and other departments to ensure smooth project execution and customer satisfaction.

Qualifications:

- High school diploma or equivalent.
- Minimum of 2+ years of experience in a customer service, administrative, or similar role.
- Proficiency in Google Suite (Microsoft Office (Word, Excel, Outlook)).
- Critical Thinking: Demonstrated ability to analyze situations, make informed decisions, and solve problems effectively.
- Ability to communicate and/or escalate challenges professionally and effectively to supervisors or management as required.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities and prioritization of work.
- Attention to detail and problem-solving skills.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Gain knowledge of warranty policies & practices.
- Strong interpersonal skills and ability to excel in a team environment while taking direction from other staff.
- Perform other duties as required.

Why LIFEFORM Chairs?
- Join an established company with nearly 50 years of local family owned/operated history focused on customer satisfaction.
- Be part of a collaborative and supportive work environment.
- Play a vital role in ensuring the smooth execution of projects and enhancing customer satisfaction.

How to Apply:
If you are a proactive, motivated individual with a passion for providing world-class service and possess strong multitasking and critical thinking skills, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role.

LIFEFORM Chairs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**Job Types**: Full-time, Permanent

Pay: From $21.00 per hour

Expected hours: 42.5 per week

**Benefits**:

- Casual dress
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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