Quality and Risk Specialist

**Job Description**:
***_Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place._**:
**If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals.**

Reporting to the Senior Manager, Quality & Performance, the Quality and Risk Specialist supports an integrated approach to quality, safety and risk management, organizational performance and continuous improvement to achieve the best possible performance outcomes.

The Quality and Risk Specialist is an organizational resource for risk management and patient safety issues. The position identifies, monitors, trends and reports on areas of quality, risk, and patient safety and supports implementation of related procedures and programs.

The focus is on supporting the delivery of exceptional care - in alignment with our organization’s values. The work of the Quality and Risk Specialist is aligned with provincial directions in quality improvement, risk management and patient safety; and involves working with staff at all levels of the organization, as well as with external stakeholders.

**What will **you** do?**

**Quality and Patient Safety Management**
- Support the implementation, maintenance and improvement of the organization’s quality, safety and risk management program(s) and framework(s)
- Support, coordinate and/or lead the collection, reporting and/or analysis of quality, safety and/or risk data, indicators and information in assigned areas, which include but is not limited to the event reporting system and patient & caregiver experience surveys
- Utilize best practices in analyzing, and trending reported patient/staff safety incidents, patient complaints/compliments, privacy events and other sources of organizational performance data/information, as available; prepare quality and risk reports as required
- Maintain the local event reporting system providing user training and support and ensuring appropriate follow-up, documentation and closure of events
- Monitor and validate categorization of reported patient safety incidents, staff safety incidents, complaints, and compliments, in the event reporting system; identify areas for improvement in incident reporting, maintain and update relevant tools and resources and provide feedback and education to staff and service providers as appropriate.
- Develop, implement and maintain documentation, tools and resources to support the provincial quality, safety and risk management program(s), as required
- Promote and provide formal and informal coaching, mentoring, teaching and advice across the organization on quality, safety and risk management in general or in relation to the organization’s applicable program(s) and/or framework(s)
- Support and provide guidance to staff on complex cases, consent and capacity issues, legislation, legal claims and other legal matters, and escalate, as appropriate
- Coordinate and facilitate incident reviews, root cause analysis and failure mode effects analysis, as required; including the development and implementation of recommendations arising from an incident/quality of care review
- Support and/or lead the design and planning of assigned improvement projects in collaboration with Quality & Risk team members and/or colleagues in other departments as needed
- Maintain the local policy and procedure system and associated framework/resources, providing user training and support for policy management within the system
- Assist with development and implementation of policies and procedures related to patient safety, complaints management and risk management

**Relationship Management**
- Establish and maintain effective working relationships with staff at all levels, service providers and other external stakeholders to facilitate and assist in quality and risk management activities
- Strong written, verbal communication skills and presentation skills, able to distill complex concepts and data into useable information for a variety of audiences
- Work respectfully, positively and collaboratively within a team environment sharing experiences and lessons learned

**Other Related Activities**
- Utilize quality improvement tools to drive excellence in care and service delivery and to create a culture of continuous quality improvement
- Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
- Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism
- Work in compliance with the provisions of the Occupational Health and Safety Act of Ontario and the regulations and adheres to health and safety policies/practices developed and implemented by Ontario Health atHome