Manager, Quality and Risk

**Job Description**:
Are you a dynamic Quality and Risk professional with a passion for organizational culture focused on quality, patient safety, risk management, organization performance and improvement? Do you thrive in fast-paced collaborative settings? Are you interested in a role where your knowledge will have an impact on healthcare transformation in Ontario?

If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

What do we offer?

**We know wellness is supported with work-life balance.** In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
- Temporary Full-Time (up to 15 months)
- Barrie Office
- Salary Range $108,339.33 to $129,362.92

What will you do?

Reporting to the Director, Quality & Risk, the Manager, Quality & Risk supports the advancement of an organizational culture focused on quality, patient safety, risk management, organizational performance and continuous improvement including the effective execution of strategic and operational objectives, all to achieve best possible organizational and patient outcomes. This position requires a high level of independence and is expected to support the leadership to ensure Ontario Health atHome follows robust quality and integrated risk management framework, policies and procedures to minimize risk, optimize quality of care, patient safety and to achieve quadruple aim. The focus is on supporting the delivery of exceptional care - in alignment with our organization’s values. The work of the Manager, Quality & Risk is aligned with provincial directions in quality improvement, risk management and patient safety; and involves working with staff at all levels of the organization, as well as with many external stakeholders.

KEY RESPONSIBILITIES- Perform a variety of duties to manage potential risks and liabilities related to quality of care and patient safety
- Provide guidance and support to leaders and staff to reduce risk for patients, staff and the organization
- Support the Director, Quality & Risk in the development of risk management protocols and risk management activities addressing the safety of patients and staff
- Manage and coordinate the adoption of provincial quality, risk and patient safety frameworks and processes
- Provide advice to leaders on the implementation of the patient safety framework, policies and procedures to ensure high standards of quality of care, patient safety and a Just Culture.
- Identify opportunities for quality improvement initiatives/activities to support the adoption of best practices related to patient safety, incident reporting processes and practices throughout the organization and with service provider organizations
- Monitor event reporting system regarding patient and staff safety incidents to ensure there is timely follow up, thorough investigation, closure of files and compliance with regulatory requirements associated with allegations of patient abuse and incompetent service delivery
- Track, analyse, report trends, identify improvement opportunities and raise issues of serious concerns or risks to the senior leadership
- Ensure effective processes in place for accurate record keeping and documentation of patient safety incidents
- Lead Quality of Care Reviews in collaboration with patient services following patient safety incidents including incident analysis and identification of recommendations for improvement and facilitates joint reviews with other health service providers as identified
- Monitor the implementation of quality improvement recommendations arising from patient safety incidents
- Lead or participate on committees to improve patient care processes across the continuum
- Work closely with Ontario Health at Home Quality & Risk teams to share quality management practices, support quality initiatives and leverage opportunities for integration and collaboration
- Under direction from the Director of Quality & Risk, consult with HIROC and or legal in circumstances where it pertains to quality of care and patient safety
- Manage and ensure effective processes for legal claims in collaboration with the Director, Quality and Risk
- Liaise with legal counsel, adjusters and insurers and represent the organization in litigation/ discovery process
- Consult, coach and participate in activities that require risk support or legal involvement including police activity, coroner, hearings, etc.
- Act as a resource for patient services teams in coordinating Consent and Capacity Board processes and preparing for hearings