Service Advisor

6 days ago

Niagara Falls, Canada German Automotive Inc Full time

**Job Overview**

**Duties**
- Greet customers promptly and professionally, providing exceptional customer service throughout their visit.
- Assess customer needs by listening attentively and asking relevant questions to determine the appropriate services required.
- Prepare detailed service estimates and explain recommended repairs or maintenance services clearly to customers.
- Coordinate with technicians to ensure timely completion of services while maintaining high-quality standards.
- Handle cash transactions accurately and efficiently, ensuring all payments are processed correctly.
- Promote additional services through effective upselling techniques, enhancing the overall customer experience.
- Maintain accurate records of customer interactions, service orders, and follow-up communications.
- Stay updated on dealership promotions, new products, and automotive repair trends to provide informed recommendations to customers.

**Qualifications**
- Previous experience in a customer service role within an automotive service environment.
- Strong knowledge of automotive repair processes and mechanical systems is needed.
- Proven sales skills with a track record of successful upselling in previous positions.
- Excellent communication skills with the ability to explain technical information in an understandable manner.
- Ability to handle cash transactions and maintain accurate financial records.
- A proactive approach to problem-solving with strong attention to detail.
- A team player who can work collaboratively with technicians and other staff members to ensure customer satisfaction.

Join our team as a Service Advisor where you can utilize your skills in customer service and automotive knowledge to make a positive impact on our customers' experiences

Pay: $22.00-$30.00 per hour

Expected hours: 44 per week

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- service advisor: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

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