Warranty & Client Relations Lead

Warranty & Client Relations Lead

Where Greatness Grows

The greatest achievements in history are borne from the greatness within people - where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.

We are a dynamic team of over 5,000 with a range of professions, backgrounds, and areas of expertise. This breadth of diversity in people and opportunities is one of greatest aspects of building your career with Bird. Every trajectory looks different. At Bird, you hold the pen, and you write your story. As you unlock your potential, you are surrounded by a team that supports you every step of the way.

Be a part of our team, where we pride ourselves on the quality of our work and the way we treat each other and our partners. You will build a career and long-lasting relationships based on respect, collaboration, and a solution-focused mindset. Bird is a place where you will unlock your potential and achieve your goals.

As a Warranty & Client Relations Lead, you will serve as a key representative of Bird during the post-construction and warranty phases of major building projects. Your role is to ensure that our clients continue to receive best-in-class support once construction is complete—through proactive issue resolution, professional communication, and thorough project oversight.

This position is suited to a seasoned construction professional with a broad technical background, mature interpersonal skills, and the autonomy to act decisively in protecting the company’s interests. You will work independently, often on multiple projects across a region, and must be comfortable managing time, priorities, and stakeholder relationships without day-to-day direction.

This is a full time, in-office position, based in Ottawa, Ontario.

What You Will Be Working On- Serve as the client’s primary contact post-construction, maintaining confidence and continuity during the warranty phase.- Conduct advance site familiarization walkthroughs prior to turnover and lead one-year warranty reviews with clients where applicable.- Interpret and act on technical audit reports and field assessments; allocate responsibility for corrective work appropriately.- Coordinate trades and internal service staff to complete deficiency and warranty repairs to quality standards.- Supervise and guide a teams of service technicians and general laborers as required.- Track and oversee post-construction work orders, billings, accounts receivable/payable, and project costs.- Maintain close coordination with accounting, consultants, subcontractors, and site personnel.- Conduct quality inspections, verify completion of work, and approve/facilitate closure of outstanding items.- Manage and document activity in company systems; maintain organized records of all communications and work performed.- Share lessons learned and recurring issues with National Quality, Operational Excellence, and other district teams to support continuous improvement.- Ensure all work and interactions uphold Bird’s standards of safety, professionalism, and contractual responsibility.- Travel frequently to job sites across the district.- Liase with consultants and regional inspectors and authorities as required.

What We Are Looking For- Minimum of 10 years' experience in commercial construction, ideally in roles such as Project Coordinator, Superintendent, or Senior Trade Service Foreman.- Demonstrated understanding of all major scopes: structural, architectural, mechanical, electrical, building envelope.- Familiarity with the Ontario Building Code, Tarion Warranty Program, and Bulletin 19 processes.- Experience with project management platforms such as Procore, Viewpoint, or Microsoft Project.- Proficiency with the use of digital tools and platforms for communication, tracking, and reporting.- Trade background (carpentry, mechanical, drywall, etc.) is a considered an asset.- Confident reading and interpreting drawings, specifications, and technical reports.- Proven ability to work independently, manage competing priorities, and act decisively under pressure.- Professional demeanor with strong interpersonal, written, and verbal communication skills.- Motivated, self-directed, and accountable. Must be able to represent Bird with professionalism and protect company interests in all interactions.- Relationship bui