Automotive Warranty Administrator

2 weeks ago

Ottawa, Canada Bankstreet Toyota Full time

We’re seeking a **Warranty Administrator** to work out of our **Bankstreet Toyota**location who’s committed to accuracy, efficiency, and delivering excellent service.

At **Alpha Auto Group**, we focus on creating outstanding experiences for both our customers and our team members. As we continue to grow, we’re looking for someone who is detail-oriented, organized, and capable of managing warranty processes with precision and care.

If you’re looking for an opportunity where your work makes an impact, your development is supported, and your contributions are valued, we’d love to hear from you.

**What We Offer**

At AAG, our people are our greatest asset, and we’re committed to helping you succeed. When you join our team, you can expect:

- **Compensation & Benefits: **Competitive pay, performance-based incentives, and a comprehensive benefits package.
- **Career Growth**: Ongoing training, mentorship, and opportunities for advancement.
- **Results-Oriented Culture: **A high-performance environment where passion, achievement, and impact are recognized and celebrated.

**Responsibilities**
- Review and process warranty claims accurately and efficiently according to manufacturer guidelines.
- Submit claims to manufacturers or third-party warranty providers in a timely manner.
- Track and follow up on claim approvals, denials, or adjustments.
- Ensure proper documentation and coding of repairs and parts replaced under warranty.
- Reconcile warranty payments and process adjustments or resubmissions as needed.
- Collaborate with service advisors, technicians, and parts personnel to verify warranty coverage and clarify repair information.
- Maintain up-to-date knowledge of manufacturer policies, procedures, and bulletins.
- Audit repair orders for compliance with warranty rules and support internal training if issues arise.
- Generate warranty reports and summaries for management review.
- Assist with other administrative or service-related tasks as needed

**Qualifications**
- Previous experience as a Warranty Administrator or in an automotive dealership/service department is preferred.
- Strong knowledge of automotive systems, terminology, and warranty processes.
- Familiarity with dealership management systems (DMS) such as CDK, Reynolds & Reynolds, or Dealertrack.
- Excellent attention to detail and ability to work with high volumes of data accurately.
- Strong organizational and time management skills.
- Ability to interpret service repair documentation and technical language.
- Professional communication skills and ability to work collaboratively with multiple departments.
- Proficient in Microsoft Office, especially Excel.
- High school diploma or equivalent required; post-secondary education in automotive or business administration is an asset.

**Job Types**: Full-time, Permanent

Pay: $22.00 per hour

**Benefits**:

- Extended health care

Ability to commute/relocate:

- Ottawa, ON K1V 7Z6: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Warranty Admin: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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