Ancillary Services Admin

Bilingual Ancillary Services Admin

GAME ON - OLG needs you

We’ve said GAME ON, and we mean it - OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based casino channels. In our fiscal 2019-20 year alone, OLG delivered over $2.3 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.

We are ready to take this game to the next level and need a passionate Bilingual Ancillary Services Admin to provide support services in the areas of shipping and receiving, mail services, office supplies, switchboard, and other general administrative functions at all corporate locations across OLG.

YOUR ROLE IN THE GAME

Reporting to the Manager Ancillary Services, you will be empowered to:

- Provide shipping and receiving function adhering to strict company standards to coordinate receipt and distribution of all goods (mail, courier packages, freight, and equipment) to promote cost effectiveness and operational efficiency
- Perform routine maintenance, troubleshoot, and resolve issues that arise with hardware and software systems (bar code scanner, web-based courier systems) that are not supported by OLG’s IT department
- Order, receive, manage, and distribute office stationery and kitchen and coffee supplies to ensure cost effectiveness and compliance with procurement guidelines
- Prepare and prioritize daily/weekly deliveries and customer supply orders to meet business needs
- Manage reception desk (York Mills only) and answer incoming calls (switchboard) to ensure proper routing of calls
- Maintain manual and electronic databases for tracking and reconciliation purposes, prepare reports for inventory of supplies, TTC tokens, P-card spend, mail services, receiving and switchboard
- Maintain and promote a clean and safe work environment to comply with safety procedures
- Comply with policies and procedures for asset inventory, guest pass program at YYM (Security), RFP, RFQ, and RFI
- Provide backup support to Manager and Supervisor as required
- Maintain an organized work area in compliance with Fire Code and Occupational Health and Safety Act

WHAT YOU NEED TO PLAY
- Work Experience:_ 3 to 5 years of experience in a similar role | Experience in business operations and software programs (Office 365, Outlook, PeopleSoft, Word, Excel, PowerPoint) and assorted inventory management and schedule databases | Experience in web-based purchasing & courier systems (Purolator, FedEx, Xpresspost), and familiarity with US Customs and International shipping regulations | Experience with warehouse equipment (lifting devices, pallet jacks, shrink wrapping and strapping of freight skids, dollies, flatbeds)
- Education: _College diploma in office administration or equivalent experience
- Critical Skills:_ Must be bilingual - English and French | Excellent oral and written communication skills | Problem solving and critical thinking skills | Strong interpersonal skills | Detail oriented
- Negotiation and Influence_: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships
- Strategic Thinker_: strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions
- Collaboration & Fun_: inclusive and collaborative work style while creating fun and excitement in our work
- Integrity and Trust_: do what's right and operate with transparency and openness

PERKS OF JOINING OUR TEAM
- Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
- Flexible Work Environment: to help balance both work and life
- You Matter: family friendly work practices and remote work
- Freedom to Innovate: supports new and better ways to be successful
- Be your Authentic Self: environment that values diversity as a source of strength
- Learning Galore: 24-7 access to robust online learning programs
- Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
- Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG - GAME ON

OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we