Ancillary Specialist

THE ROLE

This will be achieved through continuous improvement and/or development of processes, tools, resources and training as it relates to specifying, managing, and refining ancillary product. In addition to working with the Sales team to model effective methods for working with A&D partners as it relates to retrieving pricing, visuals and information, this role will work with Sales, and Marketing teams to create awareness and provide information updates to internal and external customers while maintaining company integrity and brand image.

WHAT DO WE OFFER

We offer competitive health benefits, wellness and healthcare spending accounts, and a holiday package that includes the week between Christmas and New Year’s off. You’ll also be getting in as we grow so growth opportunities abound if you exhibit the knowledge, expertise, and passion to grow with the organization.

This is a full-time permanent position, working out of our impeccably designed and furnished office in Toronto.

THE DAY TO DAY
- Develops ancillary product specifications and bid response documents, including drawings.
- Prepares thought starter and budget presentations using MRL/Scout, CET renderings, and PowerPoint.
- Applies visualization standards to create strategic and inspiring Scout boards.
- Supports pricing and product research for sales and project teams.
- Applies costs and sell amounts using contract pricing, gross margin guidelines, and service pricing.
- Provides spec checks on ancillary quotations before client presentation.
- Responds to customer questions on quotations and order discrepancies.
- Assists with vendor acknowledgement discrepancies.
- Interfaces with vendors for pricing, specs, lead times, and custom requirements.
- Leads vendor management activities, including evaluation and selection with Dealer Resource Coordinator.
- Builds and maintains preferred vendor and “go-to” lists.
- Assists sales leadership with vendor needs and quarterly action plans.
- Collaborates with sales and project team members to meet sales goals and objectives.
- Builds ancillary strategies for competitive projects.
- Leads execution of Scout, including training and communication on enhancements.
- Supports professional customer engagement throughout the project lifecycle.
- Organizes monthly Ancillary Drop-In sessions with vendor and sales partners.
- Leverages showroom/demo program to increase sales confidence and reduce errors.
- Responds to customer requests and defines scope of work.
- Ensures high standards of customer service and accuracy in all assigned duties.
- Attends internal and customer-facing meetings as needed.
- Participates in ongoing product training, mentoring, and skill development.
- Stays current with Scout platform improvements and provides feedback to enhance functionality.
- Works with Scout library resources to improve board creation and tool effectiveness.

YOU BRING THE FOLLOWING
- A university or college degree in business, interior design, or related discipline preferred
- 2+ years’ experience in design, project coordination, customer service, technical administrative role, interior design, and/or sales support
- Furniture dealership experience is an asset
- Knowledge of CET is an asset
- Demonstrated strategic thinking and problem-solving skills. Proven track record of anticipating future consequences, patterns, and trends.
- Strong business acumen, which includes judgment and the ability to manage human, financial and information resources effectively.
- Ability to establish strong credibility and followership with all levels inside and outside the organization; build strong relationships across the organization as well as with strategic partners (i.e MillerKnoll, vendors, customers, etc).
- Proven ability to work effectively in a changing, growing environment with multiple key priorities
- Action-oriented, well organized, and capable of influencing others to affect successful outcomes
- Ability to quickly gain extensive knowledge and understanding of COI, its products, services, business operations, as well as its industry and marketplace issues and opportunities
- Ability to communicate with openness and transparency and at the same time respecting and understand the importance of when privacy is required in support of both employee and company confidentiality
- Technology Proficient - adept at using Microsoft Office and other systems designed for the commercial furniture industry, 20/20, CORE

**ABOUT US**

Contemporary Office Interiors (COI) is a privately-owned MillerKnoll Certified Dealer, DIRTT Certified Construction Partner, Architectural Walls and Commercial Flooring provider. We have offices in Vancouver, Edmonton, Winnipeg, Toronto and a head office in Calgary. We prioritize people, productivity and value to create more than a place to work— we create a space to succeed.

We're proud of our half-century legacy as a company. Our talented people have brought us to where we are today. COI is a