Current jobs related to Product Support Expert - Toronto - Firmex
-
Product Support Expert
6 days ago
Toronto, Canada Firmex Full timeFirmex is a global software-as-a-service provider with corporate headquarters in Toronto, Canada. The company’s Firmex VDR service is the world’s most trusted virtual data room, having been used by over 140,000 companies worldwide to share confidential documents for due diligence, litigation and compliance. Mission: We’re on a mission to become the...
-
Product Expert
1 week ago
Toronto, Canada Personify Full timeJoin the PersoniFam! Product Expert Product Expert WHO WE ARE Are you looking for an inclusive environment, a remote-first opportunity and an employee experience that’s engaging, exciting and meaningful? At Personify, our mission is to provide purpose-driven software that anticipates our clients’ needs, service that empowers their teams and solutions...
-
Technical Support Advisor
1 week ago
Toronto, Canada Ada Support Full timeToronto, Ontario & Vancouver, British Columbia At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer...
-
Technical Support Expert
4 weeks ago
Toronto, Canada VXG Full timeVXG is a global cloud video surveillance company that simplifies video management and enables scalable systems cost-effectively. Serving Systems Integrators, Security, Access Control, AI, Video Monitoring, Telecom, and SaaS companies with over 150,000 cameras connected, VXG offers a true, open cloud platform for integration with other solutions or building...
-
Technical Support Expert
2 weeks ago
Toronto, Canada VXG Full timeVXG is a global cloud video surveillance company that simplifies video management and enables scalable systems cost-effectively. Serving Systems Integrators, Security, Access Control, AI, Video Monitoring, Telecom, and SaaS companies with over 150,000 cameras connected, VXG offers a true, open cloud platform for integration with other solutions or building...
-
Technical Support Expert
2 weeks ago
Toronto, Canada VXG Full timeVXG is a global cloud video surveillance company that simplifies video management and enables scalable systems cost-effectively. Serving Systems Integrators, Security, Access Control, AI, Video Monitoring, Telecom, and SaaS companies with over 150,000 cameras connected, VXG offers a true, open cloud platform for integration with other solutions or building...
-
Product and Delivery Expert
1 week ago
Toronto, Canada AWIN-Mercedes-Benz Downtown Full timeHow would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network! Headquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees...
-
Product Expert
2 days ago
Toronto, Canada Personify Full time**WHO WE ARE** At Personify, we build strong connections with our clients so they can build strong connections with their communities. One of the most diversified and fastest-growing technology providers of integrated software solutions, we are innovative leaders in the industry and respond to the needs of our clients through products that include: - **...
-
Customer Support Expert
15 hours ago
Toronto, Canada GlossGenius Full time**About GlossGenius** GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 70,000 small business owners have chosen to...
-
Toronto, Canada System Canada Full timeFIS AutoSuite – Automotive Finance Product Support Expert Full-time System Canada resources have a broad range of skills in different technologies.The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn...
Product Support Expert
2 weeks ago
Firmex is a global software-as-a-service provider with corporate headquarters in Toronto, Canada. The company’s Firmex VDR service is the world’s most trusted virtual data room, having been used by over 140,000 companies worldwide to share confidential documents for due diligence, litigation and compliance.
Mission: We’re on a mission to become the number one virtual data room provider in the world, and thanks to our team, we’re well on our way. If you’re curious, motivated, love to solve interesting problems, and take pride in helping clients, we should talk.
When you join the Product Support Team you become part of the Firmex family. We have a thorough onboarding process that will teach you the ins and outs of our product, the potential pain points our clients may be facing and how to ensure they have the best user experience possible. Don’t worry if you haven’t worked in a tech environment before; the team is an amazingly talented group of people who are there to support you throughout your onboarding process and beyond.
**As a Product Support Expert, you will**:
- Handle professional service requests; sometimes our clients require hard copies of their data for their records.
- Be detail-oriented and curious; asking great questions & showing initiative leads to continuous learning opportunities here at Firmex.
- Advise our technical development team of possible bugs & client product requests; you’ll help us make data-driven decisions to drive our business forward.
- Participate in our work from home on-call rotation; you will be compensated for your additional efforts in providing our clients with the 24/7 service they depend on.
**What you'll need to be successful as a Product Support Expert**:
- Love helping others through active listening, problem-solving and empathetic interactions.
- Are technologically literate and enjoy learning about new software.
- Exercise excellent written and verbal communication skills.
- Have the ability to multitask and are highly organized.
- Like to take initiative and demonstrate analytical decision-making skills.
- Note: The “Core Duties” is a summary of the duties that are essential to this role and is not an exhaustive list. Firmex reserves the right to add or amend duties as necessary.
At Firmex, we’re successful because we care about our clients, and our team members share our core values of humour, success, respect and collaboration. We know that success is derived from motivated people who take pride in building a business that makes a difference.
Firmex is an equal-opportunity employer strongly committed to diversity and inclusion. If this looks like a great opportunity for you, please apply
