Administration Assistant and Customer Service Rep

1 week ago

Richmond Hill, Canada 3G Print Group Inc Full time

**Company Overview**:
**3G Print Group** is a fast-growing flexographic printing and packaging company specializing in high-quality labels and shrink sleeves. Located in Richmond Hill, Ontario, we take pride in delivering exceptional customer service, innovation, and print precision across a variety of industries.

We are currently looking for a proactive and detail-oriented **Customer Service & Administrative Assistant** to support our operations. This is a multifaceted role that combines client care, administrative coordination, and light accounting duties to ensure the smooth day-to-day functioning of the office.

**Position Overview**:
**Key Responsibilities**:Customer Service:

- Prepare estimates, process customer orders, and manage job tickets using **Label Traxx**:

- Provide order updates and delivery timelines to customers in a clear and professional manner
- Work closely with sales and production teams to ensure job specifications are accurate
- Address and resolve customer concerns promptly and courteously

Administrative Support:

- Maintain and update customer records, files, and production documentation
- Assist with generating shipping documentation, coordinating couriers, and tracking deliveries
- Help schedule pickups/deliveries and support internal communication between departments
- Perform general office duties such as answering phones, organizing files, and ordering supplies

Accounting Support (Minor Duties):

- Assist with preparing and sending customer invoices using **QuickBooks**:

- Enter payables and receivables into QuickBooks and ensure records are up to date
- Help reconcile job costs and purchase orders
- Support month-end reporting tasks and basic data entry for financial documents
- Follow up on outstanding customer payments as directed

**Qualifications**:

- 1+ years of experience in customer service, office administration, or a similar role
- Basic understanding of accounting principles and experience using **QuickBooks**:

- Experience with **Label Traxx** or other print MIS/ERP systems is a strong asset
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent communication and time management skills
- Highly organized and detail-oriented, with the ability to multitask
- Experience in the printing or manufacturing industry is an asset

**What We Offer**:

- Regular weekday hours (Monday to Friday, 8:30 AM - 4:30 PM)
- A collaborative and growth-focused work environment
- Competitive salary based on experience
- Opportunities for professional development in print, packaging, and business operations

Pay: $20.00-$23.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- office administration: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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