Parts and Service Coordinator- Kenora, Ontario

7 days ago

Kenora, Canada Titan Contractors ( Kenora ) Ltd Full time

**Service & Parts Coordinator**

**Overview**:
Titan Heavy Repair seeks a highly organized, detail-oriented, and customer-focused **Service & Parts Coordinator** to join our growing team. This dual-role position combines the responsibilities of a **Service Writer** and **Parts Personnel**, ensuring efficient service scheduling and parts management to support our heavy repair operations. If you thrive in a fast-paced environment and are passionate about customer service and operational logistics, we want to hear from you

**Key Responsibilities**:
**Customer Service & Communication**:

- Answer incoming calls and respond to customer inquiries.
- Coordinate with customers to schedule service appointments.
- Provide status updates on work orders and parts availability.
- Maintain positive relationships and address concerns promptly.

**Service Coordination**:

- Create, manage, and document detailed work orders.
- Assign work orders to technicians based on skills and availability.
- Review requested work before and after service to ensure customer satisfaction.

**Parts Management**:

- Source and order required parts for repairs and maintenance.
- Input parts into work order software accurately and track usage.
- Review and approve parts and supplies while managing costs.

**Inventory & Vendor Relations**:

- Maintain appropriate inventory levels and conduct regular audits.
- Organize and label stock in a clean, efficient workspace.
- Develop and maintain strong relationships with vendors.
- Research and compare pricing for cost-effective sourcing.

**Administrative Support**:

- Keep organized records of schedules, customer interactions, and completed work.
- Assist with invoicing and payment processing as needed.

**Qualifications**:

- High school diploma or equivalent; post-secondary education or certifications are an asset.
- Proven experience in service writing, parts coordination, inventory management, or customer service.
- Knowledge of the heavy equipment or repair industry preferred.
- Strong communication, time management, and organizational skills.
- Proficiency with office software and inventory/work order management systems.
- Ability to use shop management software—especially **Mitchell 1**—would be an asset.
- Ability to multitask and adapt in a fast-paced environment.

**Benefits**:

- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career advancement
- Ongoing training and development programs

**How to Apply**:
Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

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