Service Coordinator

**BUILD YOUR CAREER AT BLACK & MCDONALD**

With a solid foundation, anything is possible. Building something from nothing is in your blood, and it's in ours too. It's why we choose to do meaningful work that transforms the world we live in. Like you, we can't wait to get our hands on exciting, diverse projects that make a difference in our communities. We're constantly growing (it's kind of our thing) and we depend on every member of our talented teams to get us even further. You can depend on steady, long-term access to high-quality projects across Canada, the U.S. and beyond. At Black & McDonald, we strive to provide our people with endless opportunities to learn, grow and leave their mark on an exciting industry.

**ABOUT THIS CAREER OPPORTUNITY**

Black & McDonald is seeking a full-time Service Coordinator in Ottawa, Ontario. If you are an independent, enthusiastic, and driven professional searching for an opportunity to build a solid foundation for your career, this position is for you. The Service Coordinator provides a high level of customer service support to meet customer requirements and is responsible for coordinating technical field staff. This position works collaboratively to ensure administration processes are executed accordingly and the delivery cycle for service and projects meet client requirements.

**Duties and responsibilities include but are not limited to the following**:

- Coordinate the completion of scheduled and unscheduled project, service and maintenance work.
- Updating the schedule board.
- Manage sign in and sign out protocols.
- Interface with customers and other departments to ensure successful completion of requests and resolution of service issues.
- Assign and monitor workflow ensuring work is dispatched appropriately.
- Monitor daily team and technician workload and ensure work is assigned appropriately.
- Conduct daily review activities to ensure real time work summaries and labour tracking are completed.
- Update 3rd party portals with work statuses as required.
- Review work orders daily for completeness, work summaries, labour, client signatures, tasking, etc. Action any missing information.
- Provide follow up and supporting work order documentation for all completed work orders to clients daily.
- Work with technicians to ensure maintenances and quoted repairs are completed within the month they are scheduled.
- Ensure all relevant special safety, customer procedures, and site-specific information is on work orders provided to Service Technician. Ensure equipment and material lists are complete and recorded in Field Service Management System.
- Follow up with internal and external customers and technicians when additional information is required, including documentation of work performed.
- Complete payroll and time summary entries to ensure the field team hours are submitted on time.
- Identify & Suggest opportunities for Process Improvements & efficiencies within department.

**COMPETENCY REQUIREMENTS**
- Communicates Effectively
- Customer Focus
- Teamwork and Collaboration
- Values and Respects Others

**WORK EXPERIENCE REQUIREMENTS**
- 2-4 years' related experience in dispatching or service operations, preferably in the HVAC, electrical, or building automation industry

**SKILLS, ABILITIES, AND OTHER REQUIREMENTS**
- Must be able to obtain and hold security clearance.
- Post-secondary education in a related field such as Office Administration or relevant experience
- Excellent verbal and written communication skills
- A team player, committed to working in a quality environment