Customer Service Agent

1 week ago

Gatineau, Canada Kruger Products Full time

At **Kruger Products** we have a shared vision for greatness. We manufacture some of North America’s most popular tissue brands - Cashmere®, Purex®, Scotties®’, SpongeTowels®, White Cloud®, as well as products for use away from home. We always want to do better for our customers and our world. The awards we’ve earned remind us that our hard work and commitment to doing the right thing pays off. But they aren’t what keep us going. It’s the people who work here, who believe in what we do - and how we do it that truly matters.

We are leaders in our communities, leaders in sustainability, and leaders in connecting with our consumers. Our headquarters is in Mississauga, ON, and we proudly have nearly 2,700 employees spread across eight manufacturing plants in Quebec, British Columbia, Ontario, and Tennessee.

**W**HAT YOU WILL DO**

The **Customer Service Agent** will coordinate and perform all customer order management activities to ensure efficient, accurate, and on-time delivery. This is a 12-month contract.

You will also:

- Answer various customer inquiries and order questions, as well as inquiries from customers, carriers, and other members of the Kruger Products team
- Manage customer orders to ensure it can be fulfilled and delivered within the requested timeframe
- Investigate and perform searches with carriers and other resources to investigate customer issues and provide solutions to correct or improve the situation

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