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Customer Service

2 weeks ago

Gatineau, Canada JMA INC Full time

**Overview**

**Duties**:

- Interact with customers to provide information in response to inquiries about products and services
- Handle and resolve customer complaints in a professional manner
- Identify and escalate priority issues
- Utilize upselling techniques to promote products or services
- Maintain customer records by updating account information

**Experience**:

- Proven experience in customer service or a related field
- Ability to analyze and solve problems effectively
- Strong communication skills in English; fluency in Spanish is a plus
- Proficiency in using phone etiquette techniques
- Sales experience is desirable
- Multilingual abilities are advantageous

Pay: $32,650.00-$45,000.00 per year

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person