Case Worker

**Company Overview**

Be a part of Polycultural Immigrant and Community services Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks

**Scope of Position**

Responsible for the delivery of all components of the case management services at the Asylum Claimant overflow facilities. This will include the provision of centralized case management, service coordination, coaching and regular follow-up to ensure that refugees are connected to and participate in local programs that address their needs.

**Ability to Speak Arabic is required for this position.**

**Duties and Responsibilities**
- Intake and assess asylum claimants to determine their immediate needs
- Provide system navigation and referrals for community supports including but not limited to health supports, community legal services, basic needs, immigration pathways (completing an asylum claim), income support, securing alternate accommodations, including shelters in other municipalities and IRCC accommodations.
- Support clients in their housing search by connecting with landlords, property managers, and real estate agents. Follow up with clients daily and update and record progress.
- Guide clients through housing services and the housing screening tool in preparation for their meeting with the Housing Worker.
- Perform accurate and timely data entry, maintain up-to-date client records, and review existing client data daily to ensure the number of clients and families is current and accurate.
- Co-ordinate and liaise with Emergency Shelter Vendor, Newcomer Settlement Partner’s (NSPs), Income and Social Supports (Regional Ontario Works) staff, Region of Peel Housing Support Workers (HSWS), and other supports as needed.
- Manage bus tickets and payment for taxi fares for claimants for transfers to accommodations.
- Inform and support asylum claimants with transition to an Asylum Claimant Emergency Shelter or IRCC accommodations when a space becomes available.
- Utilize the Region’s designated SharePoint site, to securely maintain and share drop-in centre asylum seeker data, transfer lists and communication logs.
- Responsible for service planning to develop a settlement plan and identify the internal and external referrals needed to achieve set goals.
- Support clients in the decision-making process through information provision and supportive counselling
- Responsible for regular follow-ups to check on progress, identify emerging needs, additional services needed, changes to the plan and further linkages and referrals
- Organize and facilitate information group sessions
- Maintain strong working relations with agency programs and partner agencies
- Effectively track services in internal and external databases and provide accurate reporting for supervisors
- Achieve the targets set by program coordinator
- Actively participate in the professional development initiatives
- Perform other duties assigned

**Competencies**

**Adaptability**

Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.

**Communications**

Using a variety of communication styles and strategies to foster open communication and the exchange of information and discussion on an ongoing basis.

**Accountability/Dependability**

Accepts responsibility for the quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines, and work schedules**.**

**Judgement**

Makes timely, informed decisions. Analyzes options and determines appropriate course of action.

**Commitment to Diversity**

Recognizes the value of diversity and helps create an environment that supports and embraces diversity.

**Initiative**

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoids problems, and develops entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

**Service**

Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction.

**Qualifications**
- A degree or diploma in Social Work or Counselling and at