Case Worker

Company Overview

Be a part of Polycultural Immigrant and Community services Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada's diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Scope of Position

Responsible for the delivery of all components of the case management services at the Asylum Claimant overflow facilities. This will include the provision of centralized case management, service coordination, coaching and regular follow-up to ensure that refugees are connected to and participate in local programs that address their needs.

Fluency in English and either French, Spanish, or Arabic is required for this role.

Must be available to work flexible schedule on weekends (Saturday & Sunday).

Duties and Responsibilities

• Intake and assess asylum claimants to determine their immediate needs
• Provide system navigation and referrals for community supports including but not limited to health supports, community legal services, basic needs, immigration pathways (completing an asylum claim), income support, securing alternate accommodations, including shelters in other municipalities and IRCC accommodations.
• Support clients in their housing search by connecting with landlords, property managers, and real estate agents. Follow up with clients daily and update and record progress.
• Guide clients through housing services and the housing screening tool in preparation for their meeting with the Housing Worker.
• Perform accurate and timely data entry, maintain up-to-date client records, and review existing client data daily to ensure the number of clients and families is current and accurate.
• Co-ordinate and liaise with Emergency Shelter Vendor, Newcomer Settlement Partner's (NSPs), Income and Social Supports (Regional Ontario Works) staff, Region of Peel Housing Support Workers (HSWS), and other supports as needed.
• Manage bus tickets and payment for taxi fares for claimants for transfers to accommodations.
• Inform and support asylum claimants with transition to an Asylum Claimant Emergency Shelter or IRCC accommodations when a space becomes available.
• Utilize the Region's designated SharePoint site, to securely maintain and share drop-in centre asylum seeker data, transfer lists and communication logs.
• Responsible for service planning to develop a settlement plan and identify the internal and external referrals needed to achieve set goals.
• Support clients in the decision-making process through information provision and supportive counselling
• Responsible for regular follow-ups to check on progress, identify emerging needs, additional services needed, changes to the plan and further linkages and referrals
• Organize and facilitate information group sessions
• Maintain strong working relations with agency programs and partner agencies
• Effectively track services in internal and external databases and provide accurate reporting for supervisors
• Achieve the targets set by program coordinator
• Actively participate in the professional development initiatives
• Perform other duties assigned

Competencies

Adaptability

Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.

Communications

Using a variety of communication styles and strategies to foster open communication and the exchange of information and discussion on an ongoing basis.

Accountability/Dependability

Accepts responsibility for the quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines, and work schedules.

Judgement

Makes timely, informed decisions. Analyzes options and determines appropriate course of action.

Commitment to Diversity

Recognizes the value of diversity and helps create an environment that supports and embraces diversity.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoids problems, and develops entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Service

Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction.

Qualifications

• A degree or diploma in Social Work or Counselling and at least two years experience working with immigrant communities or a combination of experience and education that fulfills the requirements
• Registered Social Worker (RSW) is a definite asset
• Knowledge of immigration and refugee services and of the ethno-specific programs and services in the GTA
• Familiarity with issues facing newcomers in Canadian urban setting and systemic barrier facing integration in education, social, cultural, and economic aspects of Canadian life
• Excellent interpersonal, cross cultural, written and verbal communication skills
• Experience in outreach, community development and marketing of programs and services
• Ability to work flexible schedules on an as needed basis
• Fluency in English and either French, or Spanish, or Arabic is required for this role.
• Must be willing and able to work on flexible schedules as needed
• Computer proficiency for regular data entry, communication, and presentation with colleagues and partner agencies

Other requirements

• A satisfactory Vulnerable Sector Police Check must be completed prior to commencing employment

Important Notice to Job Applicants

We strongly advise all applicants to apply for positions only through official and verified channels. Please ensure you are using legitimate links—either from our official website or trusted job platforms. Avoid third-party links or unsolicited messages, and never share personal or financial information outside of secure, authorized application portals.

Polycultural reserves the right to post internally and externally.

In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards).

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires on the basis of merit and is committed to employment equity.

No phone calls please.

Job Types: Part-time, Fixed term contract

Contract length: 4 months

Pay: $26.98 per hour

Expected hours: 16 per week

Benefits:

• On-site parking

Work Location: In person