Medical Receptionist

Evolve Allied Health has an opportunity for a positive, driven and organized individual to join our quickly growing team as a full time medical receptionist. We are a group of 35+ family physicians, working out of four locations in Lake Country and Kelowna; offering a combination of Family Practice, Women’s Health, Mental Health and Walk-In services.

We have one position available at Turtle Bay Medical Clinic, our Lake Country location. As a member of our medical support team, you will be working alongside our amazing team of Medical Office Assistants, Nurses and Physicians in providing the best patient experience possible.

As a Medical Receptionist, you will be the ‘face’ of our organization and will demonstrate a high level of patience and empathy for the needs of our patients. Reporting to the Clinic Manager, the Medical Receptionist works collaboratively with all staff, and physicians in support of patient care. The Medical Receptionist supports the clinic by performing a variety of clerical and administrative tasks.

**Key responsibilities and aspects of the position may include, but are not limited to**:

- Greeting and acknowledging all patients and visitors in the medical home to determine the purpose of their visit
- Check in patients for their appointments using the EMR to ensure good patient flow
- Update patient demographics (name, address, contact info, family physician, PHN validation, etc.)
- Answering incoming calls and processing patient inquiries accordingly, within scope of practice (book appointments, direct to appropriate staff members, when necessary, etc.), triage or action based on the nature of the call
- Outgoing calls to patients and complete patient outreach when appropriate
- Collect payment for private services and post within the EMR
- Processing referrals and follow up verifying receipt of referral
- Triage and/or completion of generally assigned tasks within the EMR
- Maintain, protect, and comply with privacy and confidentiality for all patients, staff and physicians according to Patient Information to Privacy Act.
- Awareness and adherence to Infection Prevention and Control policies and procedures
- Other duties as assigned within scope of practice
- Performs receptionist functions as required

**Knowledge, Skills & Ability**:

- Ability to be flexible, adaptable and to thrive in the fast-paced, dynamic environment of Evolve Allied Health
- Attention to detail and the ability to complete tasks accurately and efficiently
- Self-motivation with strong work ethic and critical thinking/problem solving skills
- Excellent organizational and time management skills
- Collaborative in a diverse team environment to support physicians and peers
- Demonstrates a positive, friendly, professional attitude and demeanor
- Exemplary communication skills (written & oral)
- Strong computer typing skills (minimum 40 wpm)
- Knowledge and experience with medical records management using an EMR
- Proficiency in basic functions of Microsoft Office (Word, Excel, Outlook)
- Understanding the importance of appropriate and accurate documentation
- Strong conflict management skills, empathy, and trustworthiness
- Knowledge of Health Information Privacy Regulations
- Commitment to ongoing professional development

**Qualifications**:

- Grade 12 or equivalent
- One year experience working in a private primary care setting in a similar role
- Current Criminal Record Check within last 6 months
- Experience with Oscar EMR would be beneficial.

We offer competitive, experience-based pay and a flexible, fun work environment with opportunity for growth.
- Group benefits plan with extended health coverage
- 5 paid personal days

Rate of Pay: Industry leading, experience-based pay. To commensurate with qualifications and experience.

**Salary**: $19.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift

Work Location: In person