Administrative Assistant

Company Bio

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
Reporting to the Director Leads for Accreditation, the administrative assistant is responsible for providing administrative, coordination and organizational support to the Accreditation Team.

The Accreditation Administrative Assistant will function with a high degree of attention to detail, quality of workmanship, accuracy and ability to prioritize work in a dynamic, fast paced, team setting often working with competing priorities. The Accreditation Administrative Assistant is committed to providing the best possible experience to our patients and their families as well as our staff, physicians and volunteers.
Skills & Abilities
- Minimum five years related administraive support experience required
- Previous on-the-job computer/word-processing, database and spreadsheet software experience required
- Proficiency in working with Microsoft Office 365, Excel, PowerPoint, Viso and Outlook required
- Ability to manage data to produce statistics, metrics, scorecards and reports required
- Experience engaging with staff/physicians/volunteers including patient and family advisors
- Relevant knowledge related to Accreditation activities is an asset
- Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to Southlake Regional Health Centre standards
- Adept in the use of technology to support the program functions
- Excellent organizational and time management skills with strong multitasking ability
- Excellent interpersonal and customer service skills
- Ability to produce high quality work with attention to detail
- Ability to work well under pressure
- Ability to use good judgement in assessing difficult situations with resourcefulness and strong problem solving skills
- Ability to anticipate the needs of others ability to work well in a fast paced team environement
- Ability to deal effectively with multiple priorities and possess tact and diplomacy in dealing with inquiries and requests for information
- Demonstrates initiative, high degree of accuracy and ability to handle a complexity of tasks simultaneously
- Ability to identify administrative problems and make recommendations to solve them
- Polished, professional interpersonal skills with an ability to work effectively in a team environment and with a variety of internal and external stakeholders
- Professional and customer service oriented with an ability to work with individuals across all levels of the organization
- Ability to perform the essential duties of the job
- Proven attendance record
- Demonstrates understanding and complies with Southlake policies and procedures
- Fosters a safe and inclusive environment for all
- Demonstrated excellence in communication, both written and verbal
- Demonstrated problem assessment skills
- Demonstrated commitment to customer service and teamwork
- Demonstrated individual leadership skills
- Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment
- Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
- Models behaviour that is aligned with the values of Southlake Regional Health Centre
- Always with compassion
- Power of many
- Serve with purpose
- Every voice matters

**Qualifications**:

- Completion of a recognized post secondary office administration program at the certificate level or equivalent

Closing Statement

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.
Primary Responsibilities
- Provides confidential and time sensitive administrative services for the Accreditation Leads often within competing time frames
- Prepares documents such as agendas, minutes, and related corresp