Technical Support Advisor

3 days ago

Quebec City, Canada Petal Full time

Founded in Quebec City in 2010, Petal is a dynamic and growing company made up of over 250 enthusiasts who have developed innovative real-time care orchestration and medical billing solutions for Health Delivery Organizations. Patient self-scheduling, clinical capacity management, care coordination, physician scheduling and secure communication, all on our innovative and secure cloud platforms.

Grow your career and have a positive impact on society by joining one of the fastest growing health tech companies in Canada. Join us in our mission to empower healthcare innovators and improve healthcare differently.

**What to expect when joining the team**

As a Technical Support Advisor, you will contribute to the satisfaction and retention of our installed user base. You will act as a coach for our user base by supporting them during the implementation period, answering their questions and guiding them on the optimal use of our products. You will develop product knowledge and collaborate with the Senior Technical Advisors, the Implementation team and the Quality Assurance department. This position requires evenings and weekend availabilities.

**Your daily life**

During the day, you will be led to:

- Guide customers towards the best use of their products and offer additional information on features;
- Take charge of support tickets and ensure an excellent customer experience;
- Prioritize support requests and enhancement requests;
- Initiate the implementation process with customers;
- Perform configurations in customer environments;
- Stay up to date on product changes and new functionalities.

**Your profile**

Are you a self-motivated and fundamentally positive person who is motivated to help our physician and healthcare professional customers? Are you a team player who stands out because of your thoroughness and your ability to be flexible? Are you looking for a rewarding job where you can show autonomy and make your mark? _The sky is the limit_ If you have:

- A minimum of 2 years of experience in technical support;
- Ability to work between 3pm and 10pm weekdays and between 7am and 8pm weekends;
- Excellent technical skills and the ability to learn a variety of computer systems and tools;
- A natural ability to handle stress and work in a fast-paced, dynamic environment;
- Excellent organizational and prioritization skills;
- Excellent oral and written communication skills;
- An understanding of medical scheduling and administrative operations in the healthcare system (a major asset);
- Bilingualism in English and French (mandatory).

**Petal's position on remote working**
In our opinion, a company cannot claim to be modern, innovative and have the well-being of their team at heart, without attempting to integrate remote working to the level that their business model allows them to. Post-pandemic, Petal employees will continue to benefit from the option of teleworking up to the maximum flexibility permitted by the nature of the position and the smooth running of operations.

**Our benefits**
- A signing bonus of 1 000$ for your remote work set-up;
- Compensation that recognizes your contribution;
- 4 to 6 weeks of vacation per year;
- 5 paid personal days per year;
- A group RRSP / DPSP plan with employer contributions;
- A complete group insurance plan, from day 1;
- An annual wellness allowance of $250;
- Flexible work hours and more.

  • Technical Support Advisor

    2 weeks ago

    Quebec City, Canada BID Group Full time

    The Technical Support Advisor is a highly motivated tradesman managing the projects for the installation team. As a key team member of the technical team, you will be involved primarily in ensuring parts and materials are available for projects by reviewing blue prints, working with factory to schedule parts, verifying receipt of items, tracking and managing...

  • Commercial technical support Advisor

    4 weeks ago

    Quebec, Canada The Groupe Master Full time

    The technical advisor will have as main responsibility to assure a technical service after sales to the customers.What you will accomplish with us:Troubleshooting and diagnostics over the phone and on site;Manage repairs with suppliers;Assist with the start-up of equipment sold in collaboration with the contractor;Document claims;Write commissioning...

  • Commercial technical support Advisor

    2 days ago

    Québec City, Canada Le Groupe Master Full time

    Job Number: J0825-0046 Job Type: Regular City, Province, Country: Québec, Quebec, Canada Job Category: Internal Sales Number of Positions: 1 Job Location: The technical advisor will have as main responsibility to assure a technical service after sales to the customers. What you will accomplish with us: - Troubleshooting and diagnostics over the phone and on...

  • Technical Support Analyst

    2 weeks ago

    Quebec City, Canada Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the...

  • Technical Support Specialist

    3 days ago

    Quebec City, Canada Optel Group Full time

    OPTEL. Responsible. Agile. Innovative. OPTEL is an international company that develops, for customers based, for the most part, outside of Canada, software, middleware and transformative material solutions that allow to secure and ensure the supply chain compliance in the largest sectors of the industry such as pharmaceutical and food, with the aim of...

  • Conseiller Support Technique

    2 weeks ago

    Quebec City, Canada Acceo Solutions Full time

    Rejoignez l'équipe ACCEO Solutions Retail, une division de Harris Computer, où nous plaçons les employés et les clients au cœur de notre mission. ACCEO Solutions offre un environnement de travail ancré dans des valeurs de qualité, créativité, respect, responsabilité et intégrité. Travail à domicile ou au bureau : 7075 Pl. Robert Joncas Local...

  • Bilingual Advisor Support Analyst

    4 weeks ago

    Quebec, Canada Manulife Full time

    Advisor Support team is looking for an Advisor Support Analyst to join our team. As a member of our team within the Manulife Wealth organization you will be working closely with the advisors and their support staff to resolve service-related escalations and assist in process related inquiries. Working with Account Managers and partners across Operations you...

  • Client Communications Advisor

    3 days ago

    Quebec City, Canada iA Groupe financier iA Financial Group Full time

    iA Auto and Home Insurance is looking for a Communications Advisor specializing in property and casualty insurance to join the Commercialization and Analytical Marketing team. In this role, you will be in charge of communications and content writing aimed at improving the client experience, as well as developing the content strategy for iA Auto and Home...

  • Technical Support Analyst

    3 days ago

    Quebec City, Canada Applanix Full time

    **Position Overview** **Responsibilities** 30% Identify, troubleshoot, document, resolve, and escalate hardware and software issues via CRM 20% Ensure individual and team SLA’s/KPI’s are maintained and on track 10% Clearly and effectively communicate technical concepts, both verbally and in writing, to technical and non-technical audiences 10%...

  • Technical Support Field Manager

    2 weeks ago

    Quebec City, Canada AGCO - GSI électronique Full time

    **Who are we looking for**: At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe **and** invest in.  We make sure all of our employees - in every function, every geography and at every level - have the tools they need to be successful and take charge of their career. Because when our...