Service Advisor

3 days ago

Kitchener, Canada Tesla Full time

**The Role**

**Responsibilities**
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the detail of every vehicle prior to delivery
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed

**Requirements**:

- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goal
- High School diploma or equivalent
- Dealer Management System(s), Outlook, and MS Office
- Associate Degree or certificate in Automotive Technology, preferred
- Retail automotive service experience, preferred
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Must have two years of driving experience

**Compensation and Benefits**
- Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.

**Full-time Employee Benefits**
As a full-time Tesla employee, you will receive:

- Full benefits from day 1 for you and your eligible dependents
- Extended Health Insurance (including osteopath, psychologist, and acupuncturist)
- Vision & Dental Insurance
- Company paid Life, AD&D, short-term and long-term disability
- Group Registered Retirement Savings Plan (RRSP)
- Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
- Back-up childcare and employee discounts

**Job Types**: Full-time, Permanent

Pay: $20.00-$32.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift

Ability to commute/relocate:

- Kitchener, ON N2H 5G3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- automotive or related industry as a service advisor: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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