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Service Advisor

3 weeks ago

Kitchener, Canada Beverly Tire & Auto Full time

We are currently recruiting for an Automotive Service Advisor to work at one of our Kitchener, Ontario locations. A Service Advisor is responsible for listening and taking note of customer needs related to the regular maintenance and/or repair of their vehicle. A Service Advisor is expected to provide exceptional service to each and every customer, at all times.
- Wage rate based on experience._

Description of Duties/Expectations:

- Acknowledge walk-in customers immediately upon their arrival
- Service customers with the utmost professionalism and make a special effort to ensure that every visit is an enjoyable experience
- Advise customers regarding their service decisions by gaining a comprehensive understanding of their symptoms or requirements
- Rectify customer complaints/concerns in a courteous and professional manner
- Keep shop Manager informed of any problems regarding shop or customer related matters
- Schedule service appointments for customers,
- Prepare and relay work orders,
- Keep records of all customer interactions and transactions.

Knowledge, Skills and Abilities:

- Experience in a sales or customer service role involving automotive service, tires, parts and accessories
- Automotive maintenance and repair experience an asset
- Demonstrated customer service skills
- Basic knowledge of computer systems
- Valid driver’s license
- Some knowledge of tools and equipment
- Strong organizational skills
- Strong time management skills
- Ability to communicate effectively
- Ability to work unsupervised and independently
- Ability to work in a team environment
- Automotive repair and preventative maintenance sales

We offer a pleasant environment with room to grow in addition to staff discounts on parts and tires at all of our stores and shops.

**Join the Beverly Tire & Auto Team**

Applicants being considered for this position will hear from us directly to discuss the next steps of our recruitment process.
- At Beverly Tire & Auto we are committed to furthering an inclusive, accessible and diverse work environment. We offer accommodation, upon request, to applicants throughout our recruitment, assessment, and selection process._
- If you require accommodation or support, please do not hesitate to contact our Human Resources department._

**Salary**: $22.00-$25.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person