Supervisor, Claims Review
7 days ago
**Job Description**:
Reporting to the Operations Manager, Audit and Claim Verification the Supervisor Claims Review will be responsible for monitoring the activities and productivity of their staff, assessing and monitoring workflow within the claims review team and overseeing the day to day operations of the members of the team. The Supervisor will assign and delegate work within the team, monitor results, make recommendations for improvement across the program, provide training and support. The Supervisor must be aware of all aspects of audit and claims review process (ACVP), client reporting needs and their teams capabilities and be able to problem solve and react appropriately.
**What you will do**
- Attract, retain and develop talent in building a high-performing team
- Provide resources and support to staff including managing staff performance and development.
- Contribute to the development, maintenance, and enhancement of the ACVP
- Co-ordinate with and communicate with the ACVP internal and external delivery partners
- Supervise the delivery of required ACVP elements, including escalations from the team
**What you will bring**
- Post-secondary degree or equivalent work experience
- Education or work experience in an audit/quality discipline considered an asset
- Demonstrate strong ability to recruit, develop, coach and motivate a team
- Excellent communication skills, both written and oral
- Ability to manage multiple demands with tight deadlines is necessary.
- Ability to adapt to change and lead others through change
- Strong technical skills
- Strong continuous improvement focus
- Ability to work independently and collaboratively at all levels
- Bilingual is preferred
- ** Enhanced Security Screening is a requirement of this position.**
**Be your best at Canada Life
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
***
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.
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