Restoration - Water Damage Team Manager

On Side Restoration is looking for a Water Damage Manager to join our team Reporting to the Operations Manager, Water Damage Managers oversee branch Water Damage Teams.

The Water Damage Manager is all about leading people, a history of working with water damaged properties and getting work done to keep clients satisfied. Overseeing all water damage personnel, the Water Damage Manager must have superior knowledge of water damage restoration and the ability to build great teams and working relationships. The Water Damage Manager needs to be highly knowledgeable of all types of restoration and stay up to date on all health and safety standards.

**What you Bring to the Team**
- Previous water damage experience and applicable IICRC certifications. A combination of experience and education will be evaluated
- Customer service - general understanding of water emergencies/claims/schedules
- Communicating with Insureds, setting up schedules, dispatching technicians
- Training abilities and a passion for helping teams get ‘it’ right the first time
- Strong technical knowledge in specialty drying situations
- Strong organizational and inventory management abilities
- Excellent communicator with a natural, authentic rapport
- Team player, self-motivated and goal oriented.
- Ability to prioritize and meet tight timelines
- Clear criminal background check
- Working knowledge of building codes
- Enhanced critical thinking, decision-making and problem-solving skills

**What will set you apart**
- IICRC certification in:

- Applied Microbial Remediation Technician IICRC
- Applied Structural Drying ICRC
- Journeyman Water Restorer IICRC
- Journeyman Fire and Smoke Restorer IICRC
- Journeyman Textile Cleaner IICRC
- Level 1 Thermography ITC
- Fall Protection
- Level 1 First Aid

**What’s in it for you?**

We’re an established company in a growing industry and we need awesome people We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, RRSP matching and a comprehensive health plan which includes extended medical (ex. chiropractic, massage, acupuncture, vision) dental, long-term disability (LTD) and life insurance. At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

**Get on our side**

Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry, this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years

We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 2,000 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition

Pay: $34.00-$39.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed

Application question(s):

- Do you have the experience/ understanding of scope of work and the skills needed for water related emergencies? Are you experienced in managing crew mix? Are you confident handling various claims in water damage?

Please explain why you would be the best person for this job.
- Are you comfortable working with MS Office (Word, Excel, Outlook), and do you learn new computer systems easily? Tell us about your experience.
- This role is focused on coordinating and dispatching water damage technicians as per claims and emergencies. Tell us about your experience organizing and scheduling teams to complete work on time and on budget.
- Do you have any valid (or expired) IICRC certifications? Please list them here.
- What Restoration experience do you have that will make you successful in this role?

**Experience**:

- Restoration Water Damage: 3 years (preferred)
- Team Management: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person